Verint® announced that leading education platform, Newsela, has selected the Verint Community™ solution to expand reach to teachers and educators nationwide and enable them to collaborate and share ideas and best practices easily.* Continue reading Newsela Selects Cloud-Based Verint Community to Expand Reach to Educators Nationwide →

CallMiner, the leading provider of speech and customer interaction analytics, announced that African Bank has selected the CallMiner Eureka platform to better extract and operationalise insights from voice-based customer interactions. Continue reading African Bank Selects CallMiner to Enhance Customer Service Through Advanced Speech Analytics →

3CLogic, the leading provider of voice-enabled solutions for ServiceNow, announced the selection of its Avaya Connector to provide an integrated agent experience with ServiceNow’s CSM offering by a large European institution specializing in transportation and real-estate development. Continue reading Leading European Transportation Firm Selects 3CLogic to Optimize Agent Performance →

Russian digital services operator Tricolor has turned to Orange Business Services to modernize its customer service activities, leveraging technology from Genesys, a global leader in cloud customer experience and contact centre solutions. Continue reading Tricolor Deploys an Advanced Omnichannel Contact Center With Orange Business Services →

Five9, an industry-leading provider of the intelligent cloud contact centre, demonstrates continued collaboration with Microsoft as it expands new customer wins using the Five9 UC integration with Microsoft Teams. Continue reading Five9 Announces Joint Customer, ProSites, is Utilizing UC Integration With Microsoft Teams →

8×8, announced that MSC Mediterranean Shipping Company, a global leader in transportation and logistics, has selected 8×8 to transform its global communications, collaboration and customer engagement infrastructure onto a single cloud platform, deploying the 8×8 Open Communications Platform™, including 8×8 Voice for Microsoft Teams, internationally across more than 155 countries and 493 locations. Continue reading MSC Mediterranean Shipping Company Selects 8×8 Open Communications Platform to Accelerate Global Digital Transformation →