Digital services and connectivity company Vodafone NZ announced today it is the first telecommunications provider in New Zealand to team up with Amazon Web Services (AWS) to implement Amazon Connect, an omnichannel cloud contact centre, to provide a personalised and enhanced customer experience. Continue reading Vodafone NZ to roll out Amazon Connect in contact centres to further improve customer experience →

Talkdesk®, the cloud contact centre for innovative enterprises, announced that Rectangle Health, a leading healthcare technology provider of payment and patient engagement solutions, has selected Talkdesk CX Cloud as its contact centre solution for customer service and customer implementation operations. Continue reading Rectangle Health selection of Talkdesk pays off in customer service efficiency gains →

Verint® announced that leading education platform, Newsela, has selected the Verint Community™ solution to expand reach to teachers and educators nationwide and enable them to collaborate and share ideas and best practices easily.* Continue reading Newsela Selects Cloud-Based Verint Community to Expand Reach to Educators Nationwide →

CallMiner, the leading provider of speech and customer interaction analytics, announced that African Bank has selected the CallMiner Eureka platform to better extract and operationalise insights from voice-based customer interactions. Continue reading African Bank Selects CallMiner to Enhance Customer Service Through Advanced Speech Analytics →

3CLogic, the leading provider of voice-enabled solutions for ServiceNow, announced the selection of its Avaya Connector to provide an integrated agent experience with ServiceNow’s CSM offering by a large European institution specializing in transportation and real-estate development. Continue reading Leading European Transportation Firm Selects 3CLogic to Optimize Agent Performance →

Russian digital services operator Tricolor has turned to Orange Business Services to modernize its customer service activities, leveraging technology from Genesys, a global leader in cloud customer experience and contact centre solutions. Continue reading Tricolor Deploys an Advanced Omnichannel Contact Center With Orange Business Services →