Qualtrics, the leader in customer experience and creator of the experience management category, announced that Cazoo, the UK’s leading online car retailer, has selected Qualtrics CoreXM. Continue reading Cazoo Selects Qualtrics CoreXM →

eGain, the leading cloud platform for customer engagement automation, announced that a global automaker has selected eGain for unified customer messaging and engagement automation. Continue reading Global Automaker Modernizes Customer Engagement with eGain →

Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, announced that it is supporting L’Oréal, the world’s largest cosmetics company, by providing an easy way for customers to get the personalized answers they need about any product, on any social media or messaging channel. Continue reading Sprinklr Supports L’Oréal’s Customer Care Transformation Across 36 Brands →

IMI Hydronic Engineering, the industry-leading provider of innovative and reliable HVAC solutions, has selected Confirmit Horizons as the platform to support its new customer experience (CX) programme. Continue reading IMI Hydronic Engineering Selects Confirmit to Boost Customer-Centricity →

8×8, a leading integrated cloud communications platform provider, announced that Slater and Gordon, the UK’s leading consumer legal services business, has deployed the 8×8 Open Communications PlatformTM to transform its legal services and create an agile workplace as part of its ‘work anywhere’ strategy. Continue reading UK’s Leading Legal Services Business Slater and Gordon Transforms Client Services with 8×8 →

As passengers scoured Ethiopian Airlines’ website to adjust or cancel flight itineraries amidst COVID-19 travel restrictions and bans, its contact centre agents knew precisely how and when to intervene. Genesys® Predictive Engagement, an application that leverages artificial intelligence (AI) and machine learning, helped the airline use real-time statistics and data to engage passengers in more efficient, personalized interactions. Continue reading Ethiopian Airlines Taps AI’s Predictive Power to Personalize Passenger Experiences and Grow Revenue →