Talkdesk®, announced Central Arizona College selected Talkdesk as its contact centre solution. Central Arizona College chose Talkdesk to support business continuity initiatives, keep business operations moving forward during the COVID-19 pandemic and equip agents with best-in-class tools to work from anywhere. Continue reading Central Arizona College selects Talkdesk for remote work flexibility →

Avaya announced that its Avaya OneCloud portfolio of communications and collaboration solutions has been selected by the U.S. Social Security Administration (SSA) as part of the agency’s digital transformation initiative to modernize and transform their ability to rapidly respond to changing user needs at manageable cost. Continue reading US Social Security Administration to Enhance Customer Experience with Avaya Communications Solutions →

NICE announced that Midland States Bank, a wholly-owned subsidiary of Midland States Bancorp, Inc., has selected NICE Satmetrix to unify its growth strategies, culture, and operations around its mission to continue a customer-centric culture. Continue reading NICE Satmetrix Selected by Midland States Bank to Build a Unified Customer-Centric Culture with a Holistic Voice of the Customer →

NICE announced that Alfa-Bank Russia has deployed its Real-Time Authentication (RTA) solution, enabling seamless, instantaneous verification for its customers. A leading universal private bank in Russia, Alfa-Bank now authenticates clients calling into the contact centre in real-time and without any need for code words or additional questions. Continue reading Leading European Bank Uses NICE Authentication to Improve Security and Customer Experience →

Noetica – A British company, developing software products for the global contact centre market, announced that Contact Solutions Limited has implemented its new SABRE™ (Skills & Ability Based Routing Engine) technology. Continue reading Contact Solutions Implements Noetica SABRE™ Skills Ability Based Routing Engine →

Leading automotive brand Kia Motors (UK) Limited has partnered with Feefo, the reviews and customer insights technology company, to give the UK’s car buying consumers detailed and honest owner opinions into the company’s innovative range of vehicles. Continue reading Kia partners with Feefo to provide UK consumers with real-life owners insights →