PRESS RELEASE: Contact Solutions, A Verint® Company announced the findings from a study examining the needs of citizens and employees in today’s state agency contact centers. The Citizen Engagement Modernization in the State Contact Center study—which identifies opportunities for contact center technology modernization in the future—was commissioned by Contact Solutions in collaboration with the Governing Institute and the Center for Digital Government, and involved surveying 129 state and government professionals. Continue reading Contact Center Technology Modernization Critical for Improved Citizen Engagement, According to New Study →