Tag Archives: Call Routing

Redpalm Enhances Client Engagement with Via’s Advanced Call Routing Solution

PRESS RELEASE: Redpalm Technology Services, the IT specialist, has deployed an advanced and innovative call flow and routing system to improve customer satisfaction and operational efficiency when handling inbound phone calls. The bespoke routing solution forms part of the company’s new cloud-based unified communications (UC) platform from VIA. Continue reading Redpalm Enhances Client Engagement with Via’s Advanced Call Routing Solution

NewVoiceMedia Launches Industry-leading Global Call Routing Architecture to Optimise Contact Centre Management and Customer Experience

NewVoiceMedia announced a new, industry-leading global call routing architecture that will dramatically raise the bar on call quality for organisations running contact centres in multiple geographies. This platform enhancement will optimise contact centre management and operations, while ensuring the highest quality customer experience across the world. Continue reading NewVoiceMedia Launches Industry-leading Global Call Routing Architecture to Optimise Contact Centre Management and Customer Experience