Tag Archives: customer engagement

CreditEase Boosts Customer Experiences with Verint Customer Engagement Optimization Solutions

PRESS RELEASE: Verint® announced that CreditEase—a leading FinTech company in China, specializing in small business and consumer lending as well as wealth management for high net worth and mass affluent investors—is leveraging Verint Speech Analytics™, along with Call Recording™ and Quality Management™, to support the transformation of its customer engagement platform. Continue reading CreditEase Boosts Customer Experiences with Verint Customer Engagement Optimization Solutions

CafeX to Deliver Omnichannel Customer Engagement within Microsoft Dynamics 365

CafeX Communications® has been selected as Microsoft’s preferred solution provider for real-time customer assistance within Microsoft Dynamics 365 for Customer Service. The strategic effort features a joint development roadmap as well as go-to-market collaboration to ensure ongoing and proactive integration of CafeX’s omnichannel capabilities within Dynamics 365. Continue reading CafeX to Deliver Omnichannel Customer Engagement within Microsoft Dynamics 365

Crate And Barrel Advances Mobile Customer Experience, Launches Moxie Concierge To Improve Customer Engagement And Acquisition

Moxie Software announced that leading home furnishings destination, Crate and Barrel, has deployed the Moxie Concierge SaaS solution to improve customer experience, engagement and acquisition for mobile, tablet and desktop shoppers. Continue reading Crate And Barrel Advances Mobile Customer Experience, Launches Moxie Concierge To Improve Customer Engagement And Acquisition

Large Global Retailer Selects Interactive Intelligence Customer Engagement Software Suite

PRESS RELEASE: A large global retail company has selected Interactive Intelligence Group Inc.’s omnichannel customer engagement software suite, Customer Interaction Center™ (CIC), to support more than 1,000 contact center agents worldwide. These agents collectively manage approximately 14,000 inbound interactions and 225,000 outbound calls per day from both the company’s customer care and accounts receivable departments. Continue reading Large Global Retailer Selects Interactive Intelligence Customer Engagement Software Suite

Aspect Software launch Aspect Proactive Engagement Suite

aspect-logo-std-full-RGBPRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, back-office solutions, and award-winning cloud solutions, today announced the launch of Aspect Proactive Engagement Suite, a SaaS-based advanced suite of customisable outbound customer engagement applications. Previously only available in select markets, the suite is designed to provide personalised, compliant, and cost-effective interaction experiences entirely in the cloud.  Continue reading Aspect Software launch Aspect Proactive Engagement Suite

Sitel Honored for Excellence in Omni-Channel Customer Engagement

Sitel, a leading global customer care provider, today announced that it has been honored with the 2014 Customer Value Leadership Award in Omni-Channel Customer Engagement for Contact Center Outsourcing from Frost & Sullivan. The award is presented to the company that has demonstrated leadership and excellence in implementing strategies that proactively create value for its customers, with a focus on improving the return on investment (ROI) that customers make in its services or products. It honors Sitel’s focus on enhancing value and improved customer retention.  Continue reading Sitel Honored for Excellence in Omni-Channel Customer Engagement

Altitude Software WhitePaper on Best Practices to Drive Customer Engagement Using Real Time Analytics

AS LogoAltitude Software, a leader in unified customer interaction solutions, has released a new white paper aimed at helping businesses to achieve customer engagement using real time analytics in the contact centre. Continue reading Altitude Software WhitePaper on Best Practices to Drive Customer Engagement Using Real Time Analytics

eGain powers proactive customer engagement in African subsidiary of global telecom operator

logo_egaineGain, the leading provider of cloud-based customer engagement solutions announced that a global telecom services provider has implemented eGain to drive sales, cost savings, and higher Net Promoter Score (NPS) in its African subsidiary. eGain’s digital engagement solution will help the company deliver fast and accurate self-service, tied up with intelligent offers, to customers in Africa—anywhere, any time, and on any device.  Continue reading eGain powers proactive customer engagement in African subsidiary of global telecom operator

Altitude Software brings true Customer Engagement Solutions to growing Russian Market

AS LogoThe Russian contact centre market continues to grow above the European average, having recently surpassed 100.000 seats*. Companies increasingly need to go a step further and base their value proposition on achieving true customer engagement.  Continue reading Altitude Software brings true Customer Engagement Solutions to growing Russian Market

Vyopta to Deliver Polycom Ready Video Customer Engagement Solutions

Vyopta Incorporated, the cloud video applications company announced that it has teamed with Polycom, Inc. to deliver next-generation video customer engagement solutions for Polycom environments. Vyopta will integrate Polycom video technology into customer business processes and operations, enabling organizations to deliver new levels of customer, vendor and patient engagement via video. Vyopta has redefined customer engagement with guided web-based video interactions for on-demand and scheduled access to subject matter specialists. Continue reading Vyopta to Deliver Polycom Ready Video Customer Engagement Solutions