Tag Archives: Customer Experience Management

Medallia Signs Agreement With Verizon to Provide Customer Experience Management Software Solution Operating Across All Channels

Medallia®, the global leader in SaaS Customer Experience Management (CEM) solutions, announced today it has signed an agreement with Verizon Communications to unify customer feedback across Verizon’s wireline, wireless and enterprise business units. Continue reading Medallia Signs Agreement With Verizon to Provide Customer Experience Management Software Solution Operating Across All Channels

Satmetrix Introduces New Cloud-based Customer Experience Management Solution ForSmall & Mid-Sized Businesses

PRESS RELEASE: Satmetrix, the world’s leading provider of Net Promoter software, today announced the availability of Satmetrix Standard, the only self-service, cloud-based solution designed specifically for small and mid-sized businesses interested in developing customer experience management (CEM) programs based on the Net Promoter Score (NPS) methodology. Continue reading Satmetrix Introduces New Cloud-based Customer Experience Management Solution ForSmall & Mid-Sized Businesses