Tag Archives: Customer satisfaction

National Express Drives Customer Satisfaction with Qlik

PRESS RELEASE: Qlik® announced National Express is using its visual analytics platform for its third-party operators to gain further and more detailed insight into operations across the company’s network. With the ability to analyze data across all aspects of the operation, all companies affiliated with National Express can see if any improvements can be made to the service that they provide, ensuring customer satisfaction. Continue reading National Express Drives Customer Satisfaction with Qlik

Customer Satisfaction Gap Between Mobile and Traditional Retail Websites Widens

ForeSee, the global leader in customer experience analytics, has today announced the findings of its annual mobile retail report, which measures customer experience across the UK’s top 10 (as defined by Internet Retailer) mobile retail websites in the UK. The research, carried out among nearly 2,500 surveys as part of the ForeSee Experience Index (FXI), serves to investigate the impact mobile shopping has had on those retailers, and provides valuable insight on how UK shoppers are using their mobiles to browse, research and purchase goods.   Continue reading Customer Satisfaction Gap Between Mobile and Traditional Retail Websites Widens