Tag Archives: Desk.com

GoSquared Revolutionizes its Customer Service with Salesforce Desk.com

PRESS RELEASE: Salesforce announced that GoSquared has been recognized with the Nucleus Research 2016 Technology ROI Award, for transforming its customer service and achieving a 1,624% return on investment (ROI) in just three weeks using Salesforce Desk.com. GoSquared offers real-time user-level analytics for sites and applications, and by deploying Desk.com, the out-of-the-box helpdesk for small businesses, was able to increase customer service efficiency and employee productivity. Continue reading GoSquared Revolutionizes its Customer Service with Salesforce Desk.com

Salesforce Brings Together Desk.com and SalesforceIQ, Delivering Smarter Customer Service and Sales for SMBs

PRESS RELEASE: Salesforce announced a new integration between Desk.com and SalesforceIQ that delivers smarter customer service and sales for SMBs. Now, Desk.com, the all-in-one customer service app for fast-growing companies, and SalesforceIQ for Small Business, the easy, proactive and smart sales solution that provides an intelligent way for SMBs to close more deals, are coming together to supercharge service and sales teams. Continue reading Salesforce Brings Together Desk.com and SalesforceIQ, Delivering Smarter Customer Service and Sales for SMBs

Desk.com Research Uncovers What Millennials Expect from Customer Service

PRESS RELEASE: Salesforce, the Customer Success Platform and world’s #1 CRM company released new research from Desk.com, “Crossing The Generational Divide: Providing Customer Service for Today’s Consumers,” which highlights what millennials expect from customer service compared to other generations. Continue reading Desk.com Research Uncovers What Millennials Expect from Customer Service