Tag Archives: Douglas Jackson

Head of Customer Contact (UK will need flexibility to travel)

Job Ref: DJMA1592
Job Title: Head of Customer Contact
Location: UK will need flexibility to travel
Salary: £competitive salary to attract the best to include; base salary, bonus and benefits.’

Have you been looking to introduce, or lead multi channel, or digital customer service across your operations; embracing social media, web or video chat for customer contact, to improve service, enhance sales, reduce complaints and deliver a best in class customer experience? If so, then Douglas Jackson would like to talk to you. Continue reading Head of Customer Contact (UK will need flexibility to travel)

Head of Retentions (East Midlands)

Job Ref: DJSG2255
Job Title: Head of Retentions (Contact Centre / Call Centre)
Location: East Midlands
Salary: To 50K + bonus / benefits

Reporting to the Head of Operations, this post is within a growing, market-leading business operating within a regulated industry sector. The postholder will carry ownership for the ongoing strategic development and day-to-day operational management of the retentions department in-line with corporate objectives. Continue reading Head of Retentions (East Midlands)

Service Excellence Manager (Yorkshire)

Job Ref: DJSB1034
Job Title: Service Excellence Manager
Location: Yorkshire
Salary: £60,000 + Bonus + Benefits

This is a first-rate opportunity for a dynamic leader to join the management team of ‘blue-chip’ brand operating multiple sites across the U.K. My client is looking for a commercially aware Service Excellence Manager (Customer Experience/Complaints Manager) with experience across both operational management and strategic development for a customer focused organisation. Continue reading Service Excellence Manager (Yorkshire)

Head of Operations (North West)

Job Ref: DJSG2251
Job Title: Head of Operations
Location: North West
Salary: to 85K + benefits

Following a recent re-structure, this is a newly created role within a leading provider of support services going through a period of significant transformation. Working in collaboration with the Operations Director and Senior Change Team this role carries responsibility for providing visible and clear leadership to multiple departments in order to ensure the highest levels of service are consistently provided, across all business units. Continue reading Head of Operations (North West)

Head of Customer Service (UK multi-site locations and travel required)

JOB: Douglas Jackson are presently looking to engage with an experienced Head of/Director level Customer Contact Centre Leader to join this leading, highly innovative business and brand to take responsibility for Customer Service and Billing operations across both in-house and outsourced partner relations. Continue reading Head of Customer Service (UK multi-site locations and travel required)