Tag Archives: Global Remote Services

Global Remote Services (GRS) reports why call centre outsourcing is undergoing radical change

PRESS RELEASE: Global Remote Services (GRS) reports why call centre outsourcing is undergoing radical change. According to industry sources, call centre outsourcing is hitting record levels in Europe, with more contracts than ever before, and by some counts volumes are ahead of those in the US as a whole. Continue reading Global Remote Services (GRS) reports why call centre outsourcing is undergoing radical change

Global Remote Services (GRS) perspective on the 6 Outsourcing Trends to watch out for in 2016

PRESS RELEASE: Global contact centre outsourcing experts, Global Remote Services (GRS) today highlights the top 6 outsourcing trends that will be strategic to customer relationships for most businesses this year. GRS is a leading European provider of multi-lingual contact centre and BPO solutions based in Romania. Continue reading Global Remote Services (GRS) perspective on the 6 Outsourcing Trends to watch out for in 2016

Outsourcing experts, Global Remote Services, say latest 2015 UK CSAT Index confirms growing customer expectation is impacting UK business performance

PRESS RELEASE: According to the latest UK Customer Satisfaction Index (UKCSI), customer satisfaction has now plateaued following 2 years of decline. The research reveals a strong correlation between customer satisfaction, growth and market share. Continue reading Outsourcing experts, Global Remote Services, say latest 2015 UK CSAT Index confirms growing customer expectation is impacting UK business performance