Tag Archives: North Lanarkshire Council

North Lanarkshire Council Boosts Digital Citizen Service and Engagement Outcomes with Verint Solution

PRESS RELEASE: Verint® announced that North Lanarkshire Council has improved its digital service for citizens and businesses, and enhanced back-office efficiency, using Verint’s digital first engagement management solution. Bordering the city of Glasgow, with a population exceeding 338,000, North Lanarkshire Council receives high volumes of contact from its residents. It currently takes more than 700,000 calls per year to its contact centre and over 16 million calls per year to its back office. Continue reading North Lanarkshire Council Boosts Digital Citizen Service and Engagement Outcomes with Verint Solution