Tag Archives: Ovum

84% of Customers in UK and Europe Stop Doing Business With a Brand Following a Bad Experience, Latest Ovum and LogMeIn Research Finds

A new study by LogMeIn, Inc. and Ovum reveals a significant disconnect between what today’s mobile, always-connected customers have come to expect from customer service and what contact centres are delivering. Continue reading 84% of Customers in UK and Europe Stop Doing Business With a Brand Following a Bad Experience, Latest Ovum and LogMeIn Research Finds

Recording mobile phone calls can increase company profits

PRESS RELEASE: New banking regulations, including the Dodd Frank Act in America and the EU’s MiFID II, are forcing financial services organizations to record and archive their mobile phone calls as part of their record-keeping requirements. A new whitepaper released today, written by Ovum, argues that call recording can be used to enhance security as well as gain competitive advantage. Continue reading Recording mobile phone calls can increase company profits

New research from Ovum says Financial Services industry out of step with FCA regulations

PRESS RELEASE: UK Financial Services companies are still struggling to comply with The Financial Conduct Authority regulations which require them to record mobile phone conversations, a new report from analyst firm Ovum has found. Research from call compliance specialist TeleWare, who sponsored the paper, estimates that as many as 45,000 mobile devices are at risk of non-compliance. This is far higher than the 25,000 often cited by the industry. Continue reading New research from Ovum says Financial Services industry out of step with FCA regulations