Tag Archives: Sentiment

Sentiment announces collaboration with IP Integration to deliver seamless social customer service solution

PRESS RELEASE: Sentiment, a leading provider of social customer service tools announced a partnership with IP Integration to transform social interactions in the contact centre. Social is something that brands simply cannot ignore and the two companies will pool their expertise to provide a complete engagement solution, that integrates social interactions and data with more traditional voice and email channels to meet consumer demands for a seamless customer experience. Continue reading Sentiment announces collaboration with IP Integration to deliver seamless social customer service solution

Sentiment Raises £1 Million to Take Social to the Contact Centre

Sentiment, (the trading name of Macranet Ltd), the social intelligence and engagement platform, announced today it has secured £1 million in a Series A financing led by Elderstreet Investments, with participation from AIM listed technology company Netcall plc. The funding will accelerate the company’s growth strategy.  Continue reading Sentiment Raises £1 Million to Take Social to the Contact Centre