PRESS RELEASE: Sentiment, a leading provider of social customer service tools announced a partnership with IP Integration to transform social interactions in the contact centre. Social is something that brands simply cannot ignore and the two companies will pool their expertise to provide a complete engagement solution, that integrates social interactions and data with more traditional voice and email channels to meet consumer demands for a seamless customer experience. Continue reading Sentiment announces collaboration with IP Integration to deliver seamless social customer service solution
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Netcall transform customer engagement integrating social media in partnership with Sentiment
Netcall enhances its integrated Liberty customer engagement suite with Sentiment’s social intelligence and engagement platform. Continue reading Netcall transform customer engagement integrating social media in partnership with Sentiment
Sentiment Raises £1 Million to Take Social to the Contact Centre
Sentiment, (the trading name of Macranet Ltd), the social intelligence and engagement platform, announced today it has secured £1 million in a Series A financing led by Elderstreet Investments, with participation from AIM listed technology company Netcall plc. The funding will accelerate the company’s growth strategy. Continue reading Sentiment Raises £1 Million to Take Social to the Contact Centre