Tag Archives: SJS Solutions

SJS Solutions’ Visual Contact Center Solution Now Available with ShoreTel Connect Contact Center

PRESS RELEASE: SJS Solutions have successfully developed, tested and deployed their visual communications solution Optymyse on the ShoreTel Connect™ solution. Optymyse is an ‘information hub’ that connects every critical piece of information about a call or contact center to everyone, on any device. Operating within the ShoreTel TechConnect™ program, SJS worked closely with the ShoreTel team to ensure their contact center offering gives customers the tools needed to run a successful and efficient contact center. Continue reading SJS Solutions’ Visual Contact Center Solution Now Available with ShoreTel Connect Contact Center

SJS Solutions Expands Its Reach with New Data Connectors To Provide a Complete Real-Time Visual Communication Solution for Contact Centres

PRESS RELEASE: SJS Solutions, a global leader in visual communications products for the contact centre market, has expanded its reach with new data connectors for Zendesk, Kayako, Cisco Unified Contact Center Express (UCCX) and Unified Contact Center Enterprise (UCCE) for the latest version of their Optymyse digital wallboard solution. Continue reading SJS Solutions Expands Its Reach with New Data Connectors To Provide a Complete Real-Time Visual Communication Solution for Contact Centres

SJS Solutions Launch New Reseller Area to Make Creating Engaging Contact Centre Environments Easier For Resellers

PRESS RELEASE: SJS Solutions Ltd have enhanced their Reseller Program by launching a new reseller area on their website. The new reseller area is a private area on the SJS Solutions website containing research, marketing material, technical documentation, user guides and an easy-­‐to-­‐use quotation tool. It will allow members of the SJS Reseller Program to create long lasting, visual changes enhancements to their clients contact center environments while helping them extract the best ROI from investment in contact center technology. Continue reading SJS Solutions Launch New Reseller Area to Make Creating Engaging Contact Centre Environments Easier For Resellers

Fonolo and SJS Solutions Bring Virtual Queuing Data to Call Center Wallboards

PRESS RELEASE: Fonolo, the company that improves the call center experience by replacing hold time with a call-back, and SJS Solutions, a global leader in digital displays for contact centers, today announced a partnership to make Fonolo’s virtual queuing data easily visible and actionable to call center managers and agents. Continue reading Fonolo and SJS Solutions Bring Virtual Queuing Data to Call Center Wallboards

Discovering the Hidden Value of Your Digital Wallboards

Whitepaper: Contact centre managers need to understand how to best deploy and use wallboards when integrating into the contact centre culture. In a recent white paper, “Discovering the Hidden Value of Your Digital Wallboards”, Johanna Lubahn, Managing Director of Call Center Services from the Cohen Brown Management Group and Stephen Pace, CEO from SJS Solutions collaborated on the perspective of leveraging wallboard technology and people skills for optimum performance results. Continue reading Discovering the Hidden Value of Your Digital Wallboards

Converged Technology Professionals Inc., announced exclusive strategic partnership with SJS Solutions Inc.

PRESS RELEASE: Converged Technology Professionals, Inc., an award winning ShoreTel partner, revealed plans to enter into an exclusive strategic partnership with SJS Solutions Inc. SJS Solutions is the leader in visual communication solutions, offering real-time communications solutions for call centers, help desks, sales offices and other environments. Continue reading Converged Technology Professionals Inc., announced exclusive strategic partnership with SJS Solutions Inc.

In Practice Systems (INPS) improve customer care standards by implementing SJS Solutions Optymyse™ Digital Display Solution

PRESS RELEASE: Visual Communications and Contact Centre Optimisation experts SJS Solutions have deployed their best in breed visual communications solution enhancing the INPS contact centre environment and support INPS’ agents in the delivery of customer excellence. Continue reading In Practice Systems (INPS) improve customer care standards by implementing SJS Solutions Optymyse™ Digital Display Solution

Flexnet Australia joins forces with SJS Solutions to deliver contact centre upgrade at Glen Eira City Council

PRESS RELEASE: Glen Eira City Council located in the south-eastern suburbs of Melbourne, Australia provide public services to many of Melbourne’s leafy inner suburbs. The front line of the councils community engagement is their Customer Service Centre located in Caulfield which came under review during a recent PBX tender process. After several months of negotiation, ShoreTel partner Flexnet who proposed the ShoreTel Unified Communications solution to the council with the Enterprise Contact Centre application offered for the Service Centre were chosen to deliver the extensive technology upgrade. Continue reading Flexnet Australia joins forces with SJS Solutions to deliver contact centre upgrade at Glen Eira City Council