Tag Archives: Uptivity

Uptivity and Prodec Networks to Bring Leading Workforce Optimization Solution to the UK

PRESS RELEASE: Uptivity (an inContact company), a leading provider of workforce optimization (WFO) solutions, today announced that it has signed Prodec Networks as an authorised Channel Partner for EMEA. Prodec Networks, a leading provider of IT solutions and services based in the UK, has a proven track record of supplying data and wireless networks, Unified Communications, mobile data connectivity, servers and storage. Prodec Networks will market and distribute the award-winning, Uptivity Discover Suite throughout EMEA. Continue reading Uptivity and Prodec Networks to Bring Leading Workforce Optimization Solution to the UK

Uptivity Discover Suite Now Rated “Avaya Compliant”

PRESS RELEASE: Uptivity (an inContact company), a leading provider of workforce optimization (WFO) solutions, today announced that its Uptivity Discover Suite is compliant with key contact center solutions from Avaya, a global provider of business collaboration and communication software and services. Continue reading Uptivity Discover Suite Now Rated “Avaya Compliant”

inContact Acquires Workforce Optimization Provider Uptivity

PRESS RELEASE: inContact, the leading provider of cloud contact centre software and contact center agent optimization tools, today announced the acquisition of workforce optimization (WFO) provider, CallCopy, Inc., which offers its products and services under the name “Uptivity.” Based in Columbus, Ohio, Uptivity provides a complete mid-market WFO suite comprised of speech and desktop analytics, agent coaching, call and desktop recording, as well as quality, performance, workforce management and satisfaction surveys. Continue reading inContact Acquires Workforce Optimization Provider Uptivity

Uptivity and TASKE Technology, Inc. to Provide an Integrated Workforce Management Solution for Contact Centers Worldwide

PRESS RELEASE: Uptivity (formerly CallCopy), a leading provider of workforce management (WFM) solutions, today announced it has partnered with TASKE Technology, Inc., a Canadian provider of contact center software solutions. The TASKE solution optimizes customer interactions, minimize customer frustration, and enables innovation that increases operating efficiency. Continue reading Uptivity and TASKE Technology, Inc. to Provide an Integrated Workforce Management Solution for Contact Centers Worldwide

Uptivity Introduces Contact Center Gamification Solution

Uptivity (formerly CallCopy), a leading provider of workforce optimization (WFO) solutions, has launched a new gamification system as part of the Uptivity Discover Suite 5.3, the latest version of the company’s award-winning WFO platform. The gamification feature allows contact center leadership to create games and rewards that motivate high performance, engage agents and align contact center operations with organizational goals.  Continue reading Uptivity Introduces Contact Center Gamification Solution