PRESS RELEASE: WDS, A Xerox Company, and leader in transformational customer care technology, has introduced an intelligent, virtual customer care agent that can understand, diagnose and solve customer queries in the same way a human agent would. Continue reading New Xerox Virtual Customer Care Agent Learns Like We Do
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WDS launches “Self-Care Express” to provide regional mobile operators and MVNOs an immediate online self-care solution
PRESS RELEASE: WDS, A Xerox Company, a leader in customer care automation, analysis and knowledge management, has launched Self-Care Express, a knowledge service package to help regional mobile operators and MVNOs (Mobile Virtual Network Operators) deliver an improved online self-care experience for their customers. Continue reading WDS launches “Self-Care Express” to provide regional mobile operators and MVNOs an immediate online self-care solution