Oliver Kipp has been appointed Chief Customer Officer at MaritzCX, the leading provider of customer experience software and services solutions. Continue reading MaritzCX appoints Chief Customer Officer in EMEA →

Serenova announced two key changes to its executive team: CCaaS industry veteran Julian Critchfield has joined the company as Chief Operating Officer (COO); and Matt Despain, formerly Serenova’s Vice President of Product Management, has been appointed to Chief Product Officer (CPO). Continue reading Serenova Expands Executive Team to Drive Contact Center Innovation and Operational Excellence →

Firstsource Solutions is pleased to announce the appointment of Sean Canning to the position of President and Chief Operating Officer, Customer Management. Continue reading Firstsource Solutions appoints Sean Canning as President and Chief Operating Officer for Customer Management →

Upstream Works a provider of Omnichannel Contact Center solutions announced the appointment of Andy McDonald as Senior Vice President, Worldwide Sales. The appointment is part of a strategic initiative to better serve growing international demand for best-in-class communication solutions. Continue reading Upstream Works Appoints SVP, Worldwide Sales →

8×8, a leading provider of global cloud communications and customer engagement solutions announced key appointments to accelerate the company’s Artificial Intelligence and Machine Learning capabilities, and expand its human resources organisation globally. 8×8 has appointed Dr. Ali Arsanjani, Ph.D, as Vice President of AI and Machine Learning, and Manu Mukerji, as Senior Director of AI and Machine Learning. Continue reading Industry Experts Join 8×8 to Accelerate AI and Machine Learning Capabilities →

Pegasystems announced it has appointed Jeff Taylor as senior vice president of strategy and go-to-market operations. In this newly formed senior role, Mr. Taylor will oversee all aspects of Pega’s go-to-market strategy to meet its growth goals and drive leadership in software for digital transformation. Continue reading Pegasystems Appoints Jeff Taylor as Senior Vice President of Strategy and Go-To-Market Operations →