PRESS RELEASE: Business process outsourcing provider Arvato has appointed a director of contact centres in the UK & Ireland as the company targets growth in customer services business. Sharon Millard will take the new position to lead Arvato’s Contact Centre Division, which delivers customer service for some of the UK’s leading consumer brands, including Bosch, BMW, Groupe Renault UK and Harley Owners Group. Continue reading Arvato appoints contact centre director to drive private sector growth
Category Archives: Appointments
Armin Liedtke to drive Snom sales
PRESS RELEASE: Following a number of high-profile hires already this year, German IP phone specialist Snom Technology has once again highlighted strong growth ambitions planned for 2017 by hiring Armin Liedtke as the new Head of Global Sales. Armin Liedtke’s new role will be to lead the Snom sales team to meet a series of bold targets as part of the German IP phone specialist’s new global strategy since the takeover by VTech. Continue reading Armin Liedtke to drive Snom sales
Moneypenny appoints Head of Specialist Teams as investment increases
PRESS RELEASE: Customer communications service, Moneypenny, is further investing in its Specialist Teams service with the appointment of Darren Gracie as its Head of Specialist Teams. Darren will be responsible for overseeing the continued growth of the service which provides a fully-outsourced omni-channel service to UK organisations, from SMEs through to multinational corporations. Continue reading Moneypenny appoints Head of Specialist Teams as investment increases
Liquid Voice Appoints Chris Berry As Managing Director Of UK Operation
Liquid Voice, one of the leading providers of interaction recording, quality management and analytics, has announced the appointment of Chris Berry as Managing Director of its UK operation. In this role, he will be responsible for developing and delivering the company’s ongoing business strategy which is focused on further expanding market share in a wide range of markets including outsourcing, financial, retail, utilities and the public sector. Continue reading Liquid Voice Appoints Chris Berry As Managing Director Of UK Operation
Trio of senior appointments for alldayPA
PRESS RELEASE: Telephone answering service alldayPA has made three senior appointments across its operations, IT and client services departments, as it gears up for expansion. Continue reading Trio of senior appointments for alldayPA
Serenova Names Stuart Clark as Its First Chief Information Security Officer (CISO)
Creating a new position on its leadership team to demonstrate its commitment to security and compliance, Serenova, a leading contact center-as-a-service (CCaaS) provider, today announced that it has hired Stuart Clark as the company’s Chief Information Security Officer (CISO). Continue reading Serenova Names Stuart Clark as Its First Chief Information Security Officer (CISO)