Noble Systems, a global leader in omnichannel contact centre technology solutions, has received the Frost & Sullivan 2017 Market Share Leadership Award for the North American Outbound Dialling Systems market. The award marks the fifth consecutive year that Noble has been ranked as the market leader. Noble’s key performance drivers, which include depth of innovation, strength of offering, and ownership experience, set the company apart from other vendors.
The Frost & Sullivan North American Outbound Dialling 2017 Market Share Leadership Award is presented to the company that has demonstrated excellence in capturing the highest market share within the industry. The award recognises the company’s leadership position in terms of revenues or units, as specified. Noble Systems continues to expand its lead over the rest of the market providers. Of particular note are Noble’s innovative solutions for issues that affect the dealing market – such as PCI-DSS and regulatory compliance, omnichannel multi-session communications, customer engagement, and flexible cloud and premise deployment options – as well as its rapidly growing patent portfolio and recognised brand strength.
“Noble Systems has maintained its spot as the Outbound Dialling Systems market leader for the fifth consecutive year in an ever-more challenging and volatile environment”, said Nancy Jamison, Principal Analyst, Digital Transformation at Frost & Sullivan. “Once again, Noble Systems’ achievement is marked by the company’s innovation in providing a broad range of solutions designed specifically for the needs of the contact centre market and its strength of service for a diverse client base. It also reflects a strong culture throughout the organisation of making daily choices that support the company and contribute in a meaningful way to its future”.
Colin Chave, General Manager of Noble Systems EMEA, states, “The Noble Systems team is committed to providing superior omnichannel technologies and services for contact centre organisations. We deliver added value for our clients by offering the most complete customer communications platform available from a single vendor, including our inbound contact management, compliance, analytics, and workforce management solutions, and the ability to deploy our systems in premise, cloud, or hybrid models without sacrificing features or performance. We are honoured to again be recognised by Frost & Sullivan for our best-in-market solutions, and to be the leading resource for companies looking to improve their customer contact strategies and customer experience”.