Following Which?’s recent naming and shaming of energy companies who keep their customers waiting too long on the phone, Aspect Software, global provider of fully-integrated consumer engagement, workforce optimisation and self-service solutions, has called for better self-service platforms to improve the customer experience. Continue reading Chatbots will cut down energy supplier call waiting times, says Aspect
Daily Archives: November 17, 2017
Convergys Delivers Human-Like Virtual Assistant Experiences with Amazon Echo™ and Google Home™
Convergys, a global leader in customer management, announced another step forward in its Conversational platform, Intelligent Voice Portal 10, which delivers human-like virtual assistant technology to customers through popular IoT devices such as Amazon Echo™ and Google Home™. Continue reading Convergys Delivers Human-Like Virtual Assistant Experiences with Amazon Echo™ and Google Home™
Echo-U fuels expansion with experienced sales director
Leading contact centre Echo-U has appointed Dave Halford as sales director to aid its strategic business development plans across the UK. Dave, 53, will work closely with Echo-U’s senior management and marketing teams to generate overall sales growth across the owner-managed contact centre business and will be responsible for securing new clients, with a particular emphasis on the firm’s new southern office. Continue reading Echo-U fuels expansion with experienced sales director
Freshworks Launches Freshmarketer – Marketing Software for Digital Marketers
Freshworks, the leading provider of cloud-based business software, today announced the launch of Freshmarketer, a suite of marketing tools that will focus on optimizing conversions, bringing in much-needed visibility and insight into the customer acquisition process for businesses of all sizes. Freshworks’ recently acquired Zarget, and rebranded its suite of Conversion Rate Optimization (CRO) tools as Freshmarketer, making it their seventh product in its suite of affordable business software. Continue reading Freshworks Launches Freshmarketer – Marketing Software for Digital Marketers
Telefonix Voice & Data brings spatial audio experience to UK boardrooms
Telefonix Voice and Data, a leader in unified business communications and technology solutions across the UK, today announces that they will be bringing sophisticated signal processing and spatial audio technology to business communications for the first time. Continue reading Telefonix Voice & Data brings spatial audio experience to UK boardrooms
Demand For Permanent Contact Centre Staff Soars Above Temp Demand In 2017
The contact centre industry is using permanent employment as one option for securing the best available contact centre talent with hiring demand for permanent staff up 37% in 2017 compared to 2016. Meanwhile, hiring demand for temporary staff saw an increase of 31% across the same period. Continue reading Demand For Permanent Contact Centre Staff Soars Above Temp Demand In 2017