Eckoh, the global provider of secure payment products and customer contact solutions, has won the Best End-to-End Customer Engagement Provider award at the recent TMT Awards 2018.

TMT’s (Technology, Media, Telecoms) Telecoms Awards are now in their third year and aims to reward the most respected businesses in the increasingly vital communications industry to ensure that customers can connect with their key stakeholders regardless of whether they are in the next office, or across the globe. Award winners are chosen through a combination of votes gathered from TMT’s network of respected industry partners and their own rigorous in-house research.

Eckoh’s win was secured through its comprehensive experience portal covering secure payments, customer engagement and support solutions. Proving the success of each element of the portfolio Eckoh was able to demonstrate innovation in secure payment technology as well as showcase the industry recognition for its solutions and innovation. As one of the only portfolios to combine Omni-Channel engagement with PCI DSS secure payment solutions it was clear that there were significant differentiators to Eckoh’s entry.

Tony Porter, Global Head of Marketing at Eckoh, commented: “It’s a great achievement for to have won this award for Eckoh Experience and we’re delighted that its unique combination of payment and engagement solutions has been recognised. We’re always seeking the very best technology solutions for today’s contact centres and their customers and we firmly believe that good customer service is to allow customers to engage on their channel of choice and to pay securely using their payment method of choice. This is a great example of that approach and makes a vital contribution to keeping contact centres at the forefront of customer engagement.”