Pindrop announced a partnership with Bank of the West, enabling the financial services company to further expand its exceptional customer experience. Pindrop’s solutions will provide fraud-detection for Bank of the West customers powered through its proprietary machine learning technology.
Bank of the West is known for its award-winning relationship banking approach and customer service. This partnership underscores their commitment to providing a unique customer experience through innovative technology that secures sensitive information.
“Pindrop’s machine learning technology allows us to better know our customers and more effectively protect their assets,” said Patricia Nowak, Head of Enterprise Customer Experience for Bank of the West. “Using emerging technology to better serve our customers is a key initiative for Bank of the West.”
Pindrop provides institutions like Bank of the West with fraud detection solutions that highlight unusual activity and identify issues before it becomes a problem. These solutions crack down on tactics like caller ID spoofing, voice distortion and social engineering while maintaining a smooth experience for customers.
“Bank of the West will see an improved customer experience with the implementation of our solutions,” said Scott Rose, SVP of Product at Pindrop. “These results are made possible by Pindrop’s machine learning technology, which enables improved fraud detection and delivers value to the customer from the very first time they contact the bank.”
The announcement comes at a time when consumers are more eager than ever to use voice authentication. A recent Pindrop survey found nearly half of Americans contacted a financial services company via phone with a customer service inquiry in the past 12 months. This partnership enables Bank of the West customers to continue relying on the voice channel with assurance their experience will be seamless and secure.