Firstsource has been named as a “Service Provider Challenger” on the Global Sourcing Association’s annual Top Performers Index for having made exceptional contributions to the positive reputation of sourcing, and helping shape the current and future state of the global sourcing industry.

The Index has been derived following a rigorous process of compiling industry wide desk research from numerous data resources and combining the results with the GSA’s own primary research. This included taking the results from GSA’s recent sourcing satisfaction survey completed by both buyers and service providers, responses to an independent survey on the industry’s top performers that gained over 800 corporate votes, information gathered from exclusive GSA insights and analysis, plus views from across their network of leading industry professionals.

Kerry Hallard, CEO of the Global Sourcing Association commented: “Our industry is one too often scapegoated for other’s failures, we know its an industry that delivers phenomenal results across all types of value add not just cost saving. As such we’re delighted to recognising the industry Top Performers for the significant contribution they make. Not just to their companies, their clients, the industry but also to UK Plc.”