Teleopti, a top, global provider of workforce management (WFM) software, is proud to announce its partnership with ViPcom, the specialist in the Dutch market for customer contact solutions and optimization. Together, Teleopti and ViPcom will take ensure their customers to provide an excellent experience for their customers, all while involving and engaging their employees.
Teleopti helps businesses plan and optimize their communication workloads at the same time as engaging employees to deliver a superior customer experience. ViPcom designs, builds and improves contact centers for customers who wish to achieve exceptional customer service, now using Teleopti WFM to schedule customer service agents and attain even higher customer satisfaction. Joint customers will benefit from a seamless solution provided by two leaders for communications and contact-center platforms; receiving outstanding service and support.
To develop and drive their customers’ success even further, ViPcom and Teleopti jointly sponsor the KIRC foundation ‘Klantinteractie Research Centrum’ – in English, The Customer Interaction Research Center. The foundation’s goal is to improve the knowledge of professionals in the customer interaction field. KIRC performs scientific research and market research for organizations. Such customer experience exploration is something both Teleopti and ViPcom support and value.
“We are thrilled to partner with ViPcom since both companies share the same business values and VipCom’s market expertise and success is the foundation for a strong partnership in the Netherlands,” said Martin Degn, Business Manager at Teleopti. “The collaboration between our two platforms will help businesses be more productive, efficient and competitive when it comes to meeting the needs of both employees and customers.”
“The opportunity to harness Teleopti’s WFM functionality to answer the needs of existing and future customers in their efforts toward great customer experiences and employee empowerment is extremely exciting,” commented Wim van Tol, Sales Director at ViPcom.