Outsourcing

TTEC Recognised by Global Sourcing Association for Best Nearshore Team

TTEC, a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, recently received the award for Best Nearshore Team from the Global Sourcing Association (GSA) in recognition of the company’s management of customer experience programs on behalf of a leading European technology provider. In addition, the company was named as a Top Performer 2018 in the Service Provider Challenger category.

These awards were given to TTEC during the GSA Professional Awards in late May. This industry association and professional body for the global sourcing industry serves to share best practice, trends and connections across the globe through the annual awards program recognising service excellence.

The Best Nearshore Team award is given to reward excellence from the customer service team working on a client project. As a strategic partner in driving customer experience strategy through depth of understanding of products and digital solutions, TTEC has become an integral part of this client’s operations and vision, aligning in quality, communication and corporate culture.

“We are honoured to be recognised for the work our Bulgarian team is doing to support customer experience excellence on our client’s behalf,” said Iain Banks, VP of International Markets, TTEC. “Both the team award and our recognition as a Top Performer in strategic sourcing reflect our strong customer and partner relationships in the European region.”

The Index of Top Performers was derived following a rigorous judging process which incorporated data from:

  • GSA’s recent sourcing satisfaction survey (completed by both buyers and service providers)
  • Independent survey to corporate participants on the industry’s top performers
  • Primary research including GSA insights and analysis

For more information on how TTEC supports customer experience and engagement through its European operations, visit www.ttec.com/emea/