SYKES, a leading provider of multichannel demand generation and global customer engagement services, has expanded its footprint with the launch of SYKES India’s latest customer experience centre at Mantri Cosmos Gachibowli, Hyderabad. This new site adds to two existing sites in India: one at Mindspace, Hyderabad and the other in Bengaluru.
With 55,000 employees, SYKES operates nearly 80 global delivery centers in 21 countries. Headquartered in Tampa, Florida, US, SYKES’ revenues reached $1.58 billion in 2017. They partner major brands in a broad range of industries including communication, financial services, healthcare, insurance services, retail, technology and travel.
In India, SYKES multi-channel customer support, collections and sales expertise continues to serve both international and domestic end users for global brands. Launching an additional site enables SYKES India to address the increasing demand for quality customer service from both our existing brand partners and emerging, new-economy companies seeking the competencies we offer.
SYKES India’s country leader Dishant Bhojwani stated, “This is an incredibly talented market rich with smart, aspiring people eager to join SYKES so that they can be part of our well-established and distinguished team. We differentiate with a focus on our employees and a strategic-partnership approach to each client-based project. Our teams are happy to work for SYKES and it translates to the experiences we deliver through digital and voice channels, supporting customers across the world by solving their problems and creating loyalty for the brands that we are proud to be associated with.”
“We are delighted to reinforce SYKES’ investment and commitment to India with this new state-of-the-art centre. This is a pivotal time in global customer support delivery with the advent of new technology that automates portions of the service experience, and therefore we need highly-trained, talented people to provide more complex problem solving. We revel when clients visit India and recognize the high-performing talent pool and capabilities we offer. Our Mantri site will play a critical role in supporting our accelerating business and is only the beginning of our growth here.”
“For SYKES India, consistently maintaining the highest delivery standards is also a key differentiator while onboarding multiple clients and increasing our employee base. That is where SYKES’ 40 years of experience in the business, and our ability to leverage a passionate and committed team within India and the Asia Pacific region, offers a solid and seamless growth framework. SYKES India has been witness to significant interest amongst our existing and new clients and this has led to fast-tracked growth with this new site. SYKES India also offers premier career opportunities and our focus on employee training programs ensures continuous professional growth. About 60 percent of SYKES India leaders are home-grown talents promoted from within,” Bhojwani added.
SYKES is the Best Place Where Employees Can Work, Learn, and Grow
SYKES believes that the office is an employee’s home away from home; thus, SYKES India has taken utmost care in designing its latest site at Mantri Cosmos to provide employees a comfortable and convenient, yet professional workplace equipped with various amenities.
The floor plan emphasizes the importance of zoning, spacing and accessibility to encouraging open communication, collaboration and ideation among employees. The colours and decor of the facility conveys positivity and high energy to inspire and boost creativity and productivity. The high-end infrastructure offers complete corporate facilities for employees, visitors, customers, and prospective candidates to meet and discuss in top-notch meeting rooms and conference rooms connecting over 65 global locations. Most important, the office reflects vibrancy and excitement for its Hyderabad heritage with colourful wall graffities of Charminar, etc. – a perfect example of global meets local.
Other notable perks and amenities include a recreational gaming hub, a prayer room, free meal and free home pick up and home drop for the employees across evening and night shifts.
Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services – digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms – effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability. https://www.sykes.com