NiCE announced an expanded strategic partnership with IGT Solutions to accelerate AI-first customer experience transformation for global enterprises. Through the NiCE Strategic Partner Program (SPP), IGT Solutions, a leading provider of digital and data-driven solutions, will deploy NiCE’s award-winning CX AI platform, CXone Mpower, to deliver proactive, intelligent, and human-centred customer experiences.
With a shared vision to redefine the contact centre and drive measurable business impact, the partnership brings together IGT Solutions’ deep domain expertise and NiCE’s industry-leading CX AI platform, CXone Mpower. IGT Solutions will leverage CXone Mpower to serve its aviation and travel clients across more than 30 delivery centres, enhancing inbound customer engagement with advanced AI capabilities that reduce Average Handle Time, elevate customer satisfaction, and orchestrate seamless customer journeys across voice and digital channels.
“IGT Solutions and NiCE have a long-standing relationship built on the combined value of domain expertise and AI-led innovation. Through this expanded partnership, we open the way to bringing the true power of NiCE CXone Mpower to our customers. We look forward to delivering on this world-class partnership and creating a NiCE world together,” said Chris Campton, SVP CX Transformation at IGT Solutions.
As part of the SPP, IGT Solutions will focus its go-to-market offerings on the full CXone Mpower ecosystem, including enterprise-grade voice services and future-ready solutions, such as NiCE Cognigy conversational AI and NiCE Feedback Management—all delivered from a unified cloud platform.
“Our collaboration with IGT Solutions has always been rooted in a shared commitment to innovation and customer success,” said Darren Rushworth, President, NiCE International. “By deepening our partnership through the Strategic Partner Program, we’re supporting IGT with the full power of NiCE CXone Mpower to transform experiences at scale.”
The strengthened alliance builds on a long-standing relationship in which IGT Solutions has delivered CX services enabled by NiCE solutions, including CXone Mpower and Nexidia Analytics, to multiple enterprise brands. Under the expanded partnership, IGT will continue to develop Centers of Excellence that combine AI, analytics, and human expertise to drive superior outcomes for its global client base.
About IGT Solutions
IGT Solutions is a next-gen customer experience (CX) company that defines and delivers transformative experiences for global brands. It does this by using innovative digital technologies and by combining digital and human intelligence. IGT Solutions is the preferred partner for managing end-to-end CX journeys across industries. Established in 1998, IGT has more than 90 global marquee customers and 25,000+ CX experts servicing client processes from 31 global delivery centres across 13 countries. IGT Solutions’ service offerings includes digital transformation, systems integration, platform solutions, AI/ML and Gen AI-led industry and enterprise solutions, intelligent automation and analytics, and a full spectrum of BPM services and solutions.
Visit https://www.igtsolutions.com/
About NiCE
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
Visit https://www.nice.com