HM Revenue & Customs (HMRC) has signed a multi-year contract with Capgemini, in collaboration with NiCE and Route 101, to transform its customer experience operations and deliver at scale, advanced, digital services to UK taxpayers. Continue reading Capgemini, NiCE and Route 101 to meet evolving needs of UK citizens
Tag Archives: NICE
NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation
NiCE announced a strategic partnership with Konecta, a global leader in customer experience (CX) and digital services, to accelerate the deployment of next-generation, AI-powered solutions across global markets. Continue reading NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation
NiCE Advances the Future of AI-First CX with ServiceNow
NiCE announced the availability of its NiCE ServiceNow joint solution, closing the gap between front-office engagement and back-office execution. Organizations can trigger complex enterprise workflows the moment a customer interaction begins. Continue reading NiCE Advances the Future of AI-First CX with ServiceNow
NiCE CXone Integration with Epic Brings Patient Engagement and Context into One Workspace
NiCE announced a new native integration between its CX AI platform, CXone, and Epic EHR. This integration brings records and communications together into a single AI-powered interface within Epic, empowering healthcare providers to deliver more connected, efficient, and personalized patient experiences. Continue reading NiCE CXone Integration with Epic Brings Patient Engagement and Context into One Workspace
NiCE Unveils The Agentic AI CX Frontline Report, Delivering First Quantifiable Evidence of AI-First CX at Scale
NiCE announced the release of The Agentic AI CX Frontline, a new research report that provides the industry’s first data-backed look at how large enterprises are deploying Agentic AI in production and realizing measurable business outcomes, including double-digit reductions in cost per contact, containment rates exceeding 80%, and CSAT gains of up to 20%. Continue reading NiCE Unveils The Agentic AI CX Frontline Report, Delivering First Quantifiable Evidence of AI-First CX at Scale
AOK Bayern Transforms Healthcare Service for 4.5 Million Members with NiCE’s CXone CX AI Platform
NiCE announced that AOK Bayern, one of Germany’s largest statutory health insurance providers, has successfully deployed NiCE CXone on the EU Sovereign Cloud, modernizing customer service for more than 4.5 million insured members across Bavaria. Continue reading AOK Bayern Transforms Healthcare Service for 4.5 Million Members with NiCE’s CXone CX AI Platform