NiCE announced that Sopra Steria, a major European technology leader with 50,000 employees across 30 countries, is advancing its service centre operations with NiCE’s leading CX AI platform, CXone, bringing agentic AI-powered assistance to its agent workforce and delivering measurable improvements in efficiency, service quality, and customer experience. Continue reading Sopra Steria Elevates Service Centre Performance with NiCE, Advancing AI-Driven Operational Excellence Across Europe
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NiCE Extends Its AI-Powered Customer Experience Solution to AWS European Sovereign Cloud, Advancing Trusted Agentic AI Across Regulated Markets
NiCE announced it has been named a launch partner for the Amazon Web Services, Inc. (AWS) European Sovereign Cloud, a new independent cloud for Europe. Continue reading NiCE Extends Its AI-Powered Customer Experience Solution to AWS European Sovereign Cloud, Advancing Trusted Agentic AI Across Regulated Markets
Capgemini, NiCE and Route 101 to meet evolving needs of UK citizens
HM Revenue & Customs (HMRC) has signed a multi-year contract with Capgemini, in collaboration with NiCE and Route 101, to transform its customer experience operations and deliver at scale, advanced, digital services to UK taxpayers. Continue reading Capgemini, NiCE and Route 101 to meet evolving needs of UK citizens
NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation
NiCE announced a strategic partnership with Konecta, a global leader in customer experience (CX) and digital services, to accelerate the deployment of next-generation, AI-powered solutions across global markets. Continue reading NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation
NiCE Advances the Future of AI-First CX with ServiceNow
NiCE announced the availability of its NiCE ServiceNow joint solution, closing the gap between front-office engagement and back-office execution. Organizations can trigger complex enterprise workflows the moment a customer interaction begins. Continue reading NiCE Advances the Future of AI-First CX with ServiceNow
NiCE CXone Integration with Epic Brings Patient Engagement and Context into One Workspace
NiCE announced a new native integration between its CX AI platform, CXone, and Epic EHR. This integration brings records and communications together into a single AI-powered interface within Epic, empowering healthcare providers to deliver more connected, efficient, and personalized patient experiences. Continue reading NiCE CXone Integration with Epic Brings Patient Engagement and Context into One Workspace