In today’s interconnected world, the search for happiness continues to be a timeless pursuit for both individuals and societies alike. From personal relationships to professional endeavours, we all strive to find joy and fulfilment in our lives. Continue reading First-ever International Happiness Index from NICE reveals that 76% of Brits say using AI in customer service can make them happier
Tag Archives: NICE
NICE Launches 1CX, An All-In-One UCaaS Solution
NICE announced 1CX, a new Unified Communications as a Service (UCaaS) solution designed for rapid implementation and fast ROI. Continue reading NICE Launches 1CX, An All-In-One UCaaS Solution
NICE unveils CXone Mpower, The Ultimate CX-Aware AI Offering
NICE announced the launch of CXone Mpower, bringing the entirety of CXone together with Copilot, Autopilot and Actions to create the world’s first and only CX-aware AI platform. Continue reading NICE unveils CXone Mpower, The Ultimate CX-Aware AI Offering
NICE Awarded Its Largest Ever CXone Deal in the APAC Region
NICE has announced a mega win in the APAC region. CXone will displace current legacy incumbents and will enable the customer to modernise and elevate their customer service practice in the CX AI era with one unified platform that covers all customer touchpoints. Continue reading NICE Awarded Its Largest Ever CXone Deal in the APAC Region
NICE Drives Organisations to Effectively Manage Entire CX Workforce with New Back-Office Capabilities
NICE announced the launch of new industry-leading WFM capabilities, enabling organisations to effortlessly manage their front and back office workstreams in the digital era. Continue reading NICE Drives Organisations to Effectively Manage Entire CX Workforce with New Back-Office Capabilities
Italy’s Carabinieri Police Deploy NICE Inform at All Control Rooms Nationwide for Incident Intelligence
NICE announced that the Carabinieri (Arma dei Carabinieri), Italy’s national police force headquartered in Rome, Italy, is deploying NICE Inform, one of the solutions in NICE’s Evidencentral platform, to modernize and improve the reliability of voice recording and incident reconstruction for 514 emergency communication centres across Italy which handle over seven million emergency calls annually. Continue reading Italy’s Carabinieri Police Deploy NICE Inform at All Control Rooms Nationwide for Incident Intelligence