NICE announced that NS (Dutch Railways), the principal railway operator in the Netherlands, has successfully moved its customer experience operations to the cloud with the industry-leading NICE CXone. Continue reading Dutch Railways Digitally Revolutionizes Transportation with NICE CXone
Tag Archives: NICE
Arrow XL Selects NICE CXone Leveraging the Platform’s Complete Digital Portfolio and AI-Powered CX
NICE announced that Arrow XL, the UK’s largest two-person home delivery and warehousing specialist, has selected NICE CXone to spearhead its digital transformation, leveraging NICE’s portfolio of next-generation CX AI technologies. Continue reading Arrow XL Selects NICE CXone Leveraging the Platform’s Complete Digital Portfolio and AI-Powered CX
Open Network Exchange Revolutionizes its CX Strategy with NICE’s Enlighten AI
NICE announced that Open Network Exchange (ONE), a full-service business solutions provider serving the travel industry, has revolutionized its overall CX strategy through a digital transformation using NICE Enlighten AI. Continue reading Open Network Exchange Revolutionizes its CX Strategy with NICE’s Enlighten AI
NICE Announces the Appointment of a New CEO
NICE announced that its Board of Directors has appointed Scott Russell as the company’s new Chief Executive Officer, effective January 1st 2025, to succeed Barak Eilam, who, as previously announced, will retire and step down by the end of 2024 after more than 10 years as CEO and 25 years at NICE. Continue reading NICE Announces the Appointment of a New CEO
First-ever International Happiness Index from NICE reveals that 76% of Brits say using AI in customer service can make them happier
In today’s interconnected world, the search for happiness continues to be a timeless pursuit for both individuals and societies alike. From personal relationships to professional endeavours, we all strive to find joy and fulfilment in our lives. Continue reading First-ever International Happiness Index from NICE reveals that 76% of Brits say using AI in customer service can make them happier
NICE Launches 1CX, An All-In-One UCaaS Solution
NICE announced 1CX, a new Unified Communications as a Service (UCaaS) solution designed for rapid implementation and fast ROI. Continue reading NICE Launches 1CX, An All-In-One UCaaS Solution