Tag Archives: NICE

NICE Survey Highlights Urgent Need for AI in Customer Service as Up to 35 Million Brits Remain Unknowingly Vulnerable 

While awareness of vulnerability grows, a hidden crisis persists in the UK, with most consumers still unaware of their vulnerable status. The second annual survey on customer vulnerability from NICE, the leading global AI-powered customer service automation platform, reveals a rise in Brits self-identifying as vulnerable, reaching 19% – an increase of over one million people since 2024. Yet, a significant awareness gap remains.   Continue reading NICE Survey Highlights Urgent Need for AI in Customer Service as Up to 35 Million Brits Remain Unknowingly Vulnerable 

Prosper Creates Exceptional CX with Industry-Leading NICE CXone Mpower

NICE announced that Prosper, a financial services company, has selected NICE as their CX transformation partner. With a breadth of enterprise capabilities to leverage now and in the future, NICE will enable Prosper to manage its customer experience holistically, scale effectively, mitigate risk, and improve operations. Continue reading Prosper Creates Exceptional CX with Industry-Leading NICE CXone Mpower

Travel + Leisure Co. Optimizes Vacation Ownership CX with NICE CXone Mpower

NICE announced that Travel + Leisure Co., a global vacation ownership and membership travel company, has successfully migrated multiple lines of business onto the industry-leading NICE CXone Mpower platform, completing a multi-vendor displacement to set a new company standard for customer experience. Continue reading Travel + Leisure Co. Optimizes Vacation Ownership CX with NICE CXone Mpower

NICE reports 80% YOY increase in digital interactions for retailers over Black Friday

NICE announced that its CXone MPower AI hyper platform managed a record number of automated customer interactions during the Black Friday and Cyber Monday holiday weekend, as businesses worldwide leaned into automation to meet soaring shopper demands. Continue reading NICE reports 80% YOY increase in digital interactions for retailers over Black Friday