Omilia, the global leader in Agentic CX, announced the launch of Omilia Self-Learning Agentic CX, the industry’s first enterprise-grade, self-learning Agentic CX platform designed to autonomously understand, improve, and optimize customer conversations across voice and digital channels. Continue reading Omilia Unveils the World’s First Enterprise-Grade Self-Learning Agentic CX Platform
Daily Archives: February 4, 2026
LeadDesk acquires Fluentic software solution and strengthens its multilingual customer service offering
LeadDesk Plc has acquired the Finnish AI-powered translation solution Fluentic from Fluentic Oy in a trade sale. The acquisition strengthens LeadDesk’s product offering for multilingual customer service by adding Fluentic’s AI-based translation solutions that enable customers to deliver consistent customer service across languages with improved efficiency. Continue reading LeadDesk acquires Fluentic software solution and strengthens its multilingual customer service offering