Technology

Verint Named a Leader in ISG’s 2025 Customer Experience Management Buyers Guide

Verint®, The CX Automation Company™, announced it was rated Exemplary and named a Leader in the 2025 ISG Buyers Guide™ for Customer Experience Management (CXM).

Published by global AI-centred technology research and advisory firm ISG, the report recognizes Verint as one of the highest-performing vendors, earning overall Leader Exemplary rating and in all three evaluated research reports and quadrants: Customer Experience Management (CXM), Knowledge Management (KM) and Customer Journey Management (CJM).

Among 29 vendors evaluated, Verint earned first place market recognition for Knowledge Management and ranked second overall in the CXM category, reflecting continued innovation, improved usability and a strong ability to deliver tangible value as well as ROI.

Verint customers are currently experiencing stronger, faster CX business outcomes and significant AI-driven value by increasing agent and supervisor capacity, improving revenue per interaction and elevating CX.

Verint’s ongoing leadership in CXM has resulted in its rating and ranking in the ISG Buyers Guide. This is evidence of the company’s commitment to their products and the CX they provide to their customers,” said Mark Smith, Partner and Chief Software Analyst, ISG Software Research. “The resulting Exemplary and overall Leader rating is well deserved.”

Key report highlights include:

  • Customer Experience Management: Verint was Exemplary and an overall Leader, and moved into the second overall position. Verint was named a Leader in Product Experience, Customer Experience and Capability, and earned the top spot for TCO/ROI.
  • Knowledge Management: Verint was Exemplary and the overall Leader, and first in market position for the second consecutive year. Verint was recognized for delivering intelligent, AI-powered automation at scale and was named a Leader in Customer Experience, earning the top spot for Product Experience, Capability and TCO/ROI.
  • Customer Journey Management: Verint was Exemplary and increased their position across both the product experience and customer experience axes, demonstrating strong performance across complex, multi-channel interactions. Verint was a Leader in Customer Experience and earned the top spot for TCO/ROI.

“Our ability to innovate, delight customers and drive tangible, measurable AI business outcomes enabled us to rise once again in these rankings,” said Verint’s Global Vice President of Go-to-Market Strategy, David Singer. ”We appreciate the recognition from ISG and look forward to raising the bar even higher next year.”

Learn more about Verint’s AI-powered CXM solutions Leader position in the 2025 ISG Buyers Guide for Customer Experience Management.

About Verint

Verint® (NASDAQ: VRNT) is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world’s most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform.

Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.