Tag Archives: Verint

Verint Expands Customer Engagement Platform with Appointment Scheduling Capabilities from Qudini

Verint® announced the expansion of the Verint Customer Engagement Platform with technology acquired from Qudini, a provider of appointment scheduling solutions, to help brands increase profitability and productivity while driving customer loyalty. Continue reading Verint Expands Customer Engagement Platform with Appointment Scheduling Capabilities from Qudini

Verint and Zoom Expand Partnership to Elevate Customer Experience Across the Enterprise with Zoom Contact Center

Verint®, and Zoom Video Communications announced an expanded partnership to help organizations deliver exceptional customer experiences across the enterprise through the additional integration of the Verint Customer Engagement Platform with Zoom Contact Center. Continue reading Verint and Zoom Expand Partnership to Elevate Customer Experience Across the Enterprise with Zoom Contact Center

Total Economic Impact Study of Verint Digital-First Engagement Solutions Finds an ROI of 271% Over Three Years with a Payback in Less Than Six Months

Verint® released a commissioned study conducted by Forrester Consulting on The Total Economic Impact™ of Verint Digital-First Engagement™ (DFE) solutions, part of the Verint Customer Engagement Cloud Platform. Continue reading Total Economic Impact Study of Verint Digital-First Engagement Solutions Finds an ROI of 271% Over Three Years with a Payback in Less Than Six Months

Verint Cloud Platform Powers Compliance Recording and Engagement Data Analysis for Zoom Users

Verint® launched a new native integration as part of the Verint Cloud Platform for Zoom Meetings and Zoom Phone interactions with Verint Engagement Data Management (EDM) ‒ a unique, open solution to help build a multi-source data hub for customer interaction and experience data that is recorded or captured from any system, channel or communication mode. Continue reading Verint Cloud Platform Powers Compliance Recording and Engagement Data Analysis for Zoom Users