Wavenet, a leading and respected, multi-award-winning business provider of telecoms and technology solutions, announced it has joined a financial compliance partner program managed by Verint®, The Customer Engagement Company™. Continue reading Wavenet Collaborates with Verint to Power No-Compromise Compliant Call Recording for Microsoft Teams
Tag Archives: Verint
New Research Recognises Verint for Top Customer Satisfaction Scores in AI and Customer Self-Service
13th July 2020: Verint® announced it received highly satisfied scores from customers in product satisfaction, implementation and overall vendor satisfaction in DMG Consulting LLC’s new 2020/2021 Intelligent Virtual Agent Product and Market Report*. Continue reading New Research Recognises Verint for Top Customer Satisfaction Scores in AI and Customer Self-Service
Verint Named Frost & Sullivan Asia Pacific’s Market Share Leader and Vendor of the Year for Pioneering and Innovating Customer Engagement
Verint®, The Customer Engagement Company™, today announced it has ranked as Frost & Sullivan Asia Pacific’s latest market share leader for contact centre applications,1 as well as received the “2018 Customer Contact Optimisation Solutions Vendor of the Year” award. Continue reading Verint Named Frost & Sullivan Asia Pacific’s Market Share Leader and Vendor of the Year for Pioneering and Innovating Customer Engagement
Verint Community Modernizes Self-Service, Driving Deeper Customer Relationships
Verint®, The Customer Engagement Company™ announced enhancements to its Community™ solution, available in the cloud or on-premises. The Community solution is an important component of the company’s automated Intelligent Self-Service portfolio, which includes web self-service, knowledge management (KM), intelligent virtual assistant (IVA) and interactive voice response (IVR). Continue reading Verint Community Modernizes Self-Service, Driving Deeper Customer Relationships
Global Investment Bank Modernizes Customer Engagement with the Verint Cloud
Verint®, The Customer Engagement Company™, today announced that a leading multinational investment bank has selected the Verint cloud to modernize its customer engagement operations. Continue reading Global Investment Bank Modernizes Customer Engagement with the Verint Cloud
Verint’s Market Leading Cloud Workforce Engagement Software Deployed by Leading Global Furniture Retailer
Verint® announced that a top global furniture retailer, who was seeking a cloud customer engagement provider that could support an implementation project across many thousands of global contact center agents, has selected Verint for its scalable, feature-rich offerings, and cloud-savvy platform.* Continue reading Verint’s Market Leading Cloud Workforce Engagement Software Deployed by Leading Global Furniture Retailer
Verint Automation Changes How Customer Engagement Industry Thinks About Quality Management
Verint® announced the release of its new Automated Quality Management™ (AQM) solution, an integrated component of its market leading workforce optimization suite that can automate the entire quality management (QM) process, from scoring evaluations to assigning coaching. Continue reading Verint Automation Changes How Customer Engagement Industry Thinks About Quality Management
Verint Accelerates Power of Automation to Modernize and Simplify Customer Engagement
Verint® highlighted significant advances in automation innovation across its award-winning Customer Engagement™ portfolio, along with plans to launch new automation capabilities later this year. Leading enterprises recognize that the effective adoption and implementation of automation solutions within their customer engagement operations can be game-changing for the enterprise, yielding higher revenue, lower operating costs and greater customer satisfaction. Continue reading Verint Accelerates Power of Automation to Modernize and Simplify Customer Engagement
Verint Launches Industry’s Most Modern, Flexible and Open Suite for Enterprise Workforce Optimization
Verint® unveiled the industry’s most modern solution for empowering the workforce and enhancing performance. With contemporary mobile apps that fit the way today’s employees prefer to engage, it breaks new ground for organizations striving to improve the most dominant driver of positive customer experiences: positive employee engagement. Continue reading Verint Launches Industry’s Most Modern, Flexible and Open Suite for Enterprise Workforce Optimization
Group Elite and Multiple Customers Switch to Verint as Their Global Solution Provider to Enhance Success
Verint® announced that Group Elite Communications—a leading professional services organization dedicated to the installation, support, consulting and sales of enterprise workforce optimization and other solutions in the Americas and EMEA regions—recently and strategically replaced its relationship with another WFO vendor to join the Verint partnership program and service the market with excellence. Continue reading Group Elite and Multiple Customers Switch to Verint as Their Global Solution Provider to Enhance Success
Leading Credit Card Company Implementing Wide Range of Verint Customer Engagement Solutions
Verint® announced that a worldwide credit card leader is implementing a wide range of solutions from its Customer Engagement™ portfolio. This deployment follows the organization’s current use of Verint’s workforce optimization technology, and supports its commitment to the delivery of consistent, quality service to customers through its US contact centre operations. Continue reading Leading Credit Card Company Implementing Wide Range of Verint Customer Engagement Solutions
Verint Announces Latest Version of Its Web and Social Intelligence Suite
Verint® announced the launch of the latest version of its Web and Social Intelligence Product Suite, deployed by security and intelligence government agencies, as well as enterprise and critical infrastructure organizations around the world. Continue reading Verint Announces Latest Version of Its Web and Social Intelligence Suite
Global Study by Verint Finds Higher Attrition Among Digital Consumers
PRESS RELEASE: A study from Verint® shows a 7% drop in customer retention compared to a similar survey conducted one year ago. This latest large-scale study of more than 24,000 consumers in 12 countries across nine industry sectors—conducted in partnership with Opinium Research LLC—found that consumers who prefer to do business through digital channels are more likely to swap providers than those that engage with businesses though human touch interactions, such as those that take place by phone via the contact centre or in-store. Continue reading Global Study by Verint Finds Higher Attrition Among Digital Consumers
CreditEase Boosts Customer Experiences with Verint Customer Engagement Optimization Solutions
PRESS RELEASE: Verint® announced that CreditEase—a leading FinTech company in China, specializing in small business and consumer lending as well as wealth management for high net worth and mass affluent investors—is leveraging Verint Speech Analytics™, along with Call Recording™ and Quality Management™, to support the transformation of its customer engagement platform. Continue reading CreditEase Boosts Customer Experiences with Verint Customer Engagement Optimization Solutions
Verint Mobile Work View Extends Employee Engagement Capabilities on Mobile Devices
PRESS RELEASE: Verint® Systems announced the availability of its new Mobile Work View™ solution, an app that further extends common work activities across devices—from desktops to smartphones—enabling employees to access workplace information anytime, anywhere. These changes include integrating “bring your own device” (BYOD) and mobile apps in the workplace. Continue reading Verint Mobile Work View Extends Employee Engagement Capabilities on Mobile Devices