Verint® announced the addition of a new CX/EX Scoring Bot running in the Verint Open Platform. This unique bot provides critical real-time insights instead of lagging indicators provided by customer and employee surveys. Continue reading Verint Announces New and Unique CX/EX Scoring Bot
Tag Archives: Verint
Verint Knowledge Automation Bot Increases Agent Capacity and Elevates CX
Verint®, The CX Automation Company™, announced the launch of the Verint Knowledge Automation Bot, a new addition to Verint’s market-leading Agent Copilot Bots. Continue reading Verint Knowledge Automation Bot Increases Agent Capacity and Elevates CX
Leading Hotel Brand increases Self-Service containment by 60% across more than 10 Million Customer Interactions Annually with Verint Bots
Verint® announced that a major multinational hotel brand is using the advanced conversational AI capabilities of the Verint Open Platform. Continue reading Leading Hotel Brand increases Self-Service containment by 60% across more than 10 Million Customer Interactions Annually with Verint Bots
Verint Coaching Bot helps contact centre agents increase sales by 48%
Verint® announced that a multinational bank is using the Verint Coaching Bot to help contact centre agents improve up-sell close rates. Continue reading Verint Coaching Bot helps contact centre agents increase sales by 48%
Leading Financial Services Company Deploys Verint AI-Powered Bots to Fully Automate 80% of Customer Interaction Traffic
Verint® announced that a leading consumer financial services firm is achieving strong AI business outcomes with Verint Intelligent Virtual Assistant (IVA). Continue reading Leading Financial Services Company Deploys Verint AI-Powered Bots to Fully Automate 80% of Customer Interaction Traffic
Verint TimeFlex Bot Wins a $4 Million Contract From a Leading Australian Bank
Verint®, The CX Automation Company™, continues to see contract wins and ground-breaking customer results for the new Verint TimeFlex Bot. Continue reading Verint TimeFlex Bot Wins a $4 Million Contract From a Leading Australian Bank