Verint® announced that a major multinational hotel brand is using the advanced conversational AI capabilities of the Verint Open Platform. Continue reading Leading Hotel Brand increases Self-Service containment by 60% across more than 10 Million Customer Interactions Annually with Verint Bots
Tag Archives: Verint
Verint Coaching Bot helps contact centre agents increase sales by 48%
Verint® announced that a multinational bank is using the Verint Coaching Bot to help contact centre agents improve up-sell close rates. Continue reading Verint Coaching Bot helps contact centre agents increase sales by 48%
Leading Financial Services Company Deploys Verint AI-Powered Bots to Fully Automate 80% of Customer Interaction Traffic
Verint® announced that a leading consumer financial services firm is achieving strong AI business outcomes with Verint Intelligent Virtual Assistant (IVA). Continue reading Leading Financial Services Company Deploys Verint AI-Powered Bots to Fully Automate 80% of Customer Interaction Traffic
Verint TimeFlex Bot Wins a $4 Million Contract From a Leading Australian Bank
Verint®, The CX Automation Company™, continues to see contract wins and ground-breaking customer results for the new Verint TimeFlex Bot. Continue reading Verint TimeFlex Bot Wins a $4 Million Contract From a Leading Australian Bank
Verint Wins an Eight-Digit Contract to Deliver AI Business Outcomes
Verint® announced an eight-digit order from one of the world’s largest retailers to increase CX automation in their contact centre. Continue reading Verint Wins an Eight-Digit Contract to Deliver AI Business Outcomes
Talkdesk announces a deepening partnership with Verint
Talkdesk®, a global AI-powered contact centre leader for enterprises of all sizes, announced an expanded partnership with Verint® to provide automated workforce management (WFM) to contact centres with a new Verint Workforce Management™ for Talkdesk offering. Continue reading Talkdesk announces a deepening partnership with Verint