Tag Archives: Verint

Total Economic Impact Study of Verint Digital-First Engagement Solutions Finds an ROI of 271% Over Three Years with a Payback in Less Than Six Months

Verint® released a commissioned study conducted by Forrester Consulting on The Total Economic Impact™ of Verint Digital-First Engagement™ (DFE) solutions, part of the Verint Customer Engagement Cloud Platform. Continue reading Total Economic Impact Study of Verint Digital-First Engagement Solutions Finds an ROI of 271% Over Three Years with a Payback in Less Than Six Months

Verint Cloud Platform Powers Compliance Recording and Engagement Data Analysis for Zoom Users

Verint® launched a new native integration as part of the Verint Cloud Platform for Zoom Meetings and Zoom Phone interactions with Verint Engagement Data Management (EDM) ‒ a unique, open solution to help build a multi-source data hub for customer interaction and experience data that is recorded or captured from any system, channel or communication mode. Continue reading Verint Cloud Platform Powers Compliance Recording and Engagement Data Analysis for Zoom Users

Verint Intelligent Virtual Assistant Wins Artificial Intelligence Breakthrough Award for “Best Chatbot Solution”

Verint® announced that its Intelligent Virtual Assistant (IVA) was selected as “Best Chatbot Solution” in the fifth annual AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market. Continue reading Verint Intelligent Virtual Assistant Wins Artificial Intelligence Breakthrough Award for “Best Chatbot Solution”

Verint Survey Shows Gen Z’s Growing Preference for Digital-First Shopping and the Vital Importance of Digital Experience

The retail store is losing its luster for Generation Z (Gen Z) consumers. Fewer than 36 percent of consumers under 40 prefer to visit stores when interacting with retailers, compared to more than two-thirds of shoppers 57 and older, according to new research issued today by Verint®. Continue reading Verint Survey Shows Gen Z’s Growing Preference for Digital-First Shopping and the Vital Importance of Digital Experience

Wavenet Collaborates with Verint to Power No-Compromise Compliant Call Recording for Microsoft Teams

Wavenet, a leading and respected, multi-award-winning business provider of telecoms and technology solutions, announced it has joined a financial compliance partner program managed by Verint®, The Customer Engagement Company. Continue reading Wavenet Collaborates with Verint to Power No-Compromise Compliant Call Recording for Microsoft Teams

New Research Recognises Verint for Top Customer Satisfaction Scores in AI and Customer Self-Service

13th July 2020: Verint® announced it received highly satisfied scores from customers in product satisfaction, implementation and overall vendor satisfaction in DMG Consulting LLC’s new 2020/2021 Intelligent Virtual Agent Product and Market Report*. Continue reading New Research Recognises Verint for Top Customer Satisfaction Scores in AI and Customer Self-Service

Verint Named Frost & Sullivan Asia Pacific’s Market Share Leader and Vendor of the Year for Pioneering and Innovating Customer Engagement

Verint®, The Customer Engagement Company™, today announced it has ranked as Frost & Sullivan Asia Pacific’s latest market share leader for contact centre applications,1 as well as received the “2018 Customer Contact Optimisation Solutions Vendor of the Year” award. Continue reading Verint Named Frost & Sullivan Asia Pacific’s Market Share Leader and Vendor of the Year for Pioneering and Innovating Customer Engagement

Verint Community Modernizes Self-Service, Driving Deeper Customer Relationships

Verint®, The Customer Engagement Company™ announced enhancements to its Community™ solution, available in the cloud or on-premises. The Community solution is an important component of the company’s automated Intelligent Self-Service portfolio, which includes web self-service, knowledge management (KM), intelligent virtual assistant (IVA) and interactive voice response (IVR). Continue reading Verint Community Modernizes Self-Service, Driving Deeper Customer Relationships

Verint’s Market Leading Cloud Workforce Engagement Software Deployed by Leading Global Furniture Retailer

Verint® announced that a top global furniture retailer, who was seeking a cloud customer engagement provider that could support an implementation project across many thousands of global contact center agents, has selected Verint for its scalable, feature-rich offerings, and cloud-savvy platform.* Continue reading Verint’s Market Leading Cloud Workforce Engagement Software Deployed by Leading Global Furniture Retailer

Verint Automation Changes How Customer Engagement Industry Thinks About Quality Management

Verint® announced the release of its new Automated Quality Management™ (AQM) solution, an integrated component of its market leading workforce optimization suite that can automate the entire quality management (QM) process, from scoring evaluations to assigning coaching. Continue reading Verint Automation Changes How Customer Engagement Industry Thinks About Quality Management

Verint Accelerates Power of Automation to Modernize and Simplify Customer Engagement

Verint® highlighted significant advances in automation innovation across its award-winning Customer Engagement™ portfolio, along with plans to launch new automation capabilities later this year. Leading enterprises recognize that the effective adoption and implementation of automation solutions within their customer engagement operations can be game-changing for the enterprise, yielding higher revenue, lower operating costs and greater customer satisfaction. Continue reading Verint Accelerates Power of Automation to Modernize and Simplify Customer Engagement

Verint Launches Industry’s Most Modern, Flexible and Open Suite for Enterprise Workforce Optimization

Verint® unveiled the industry’s most modern solution for empowering the workforce and enhancing performance. With contemporary mobile apps that fit the way today’s employees prefer to engage, it breaks new ground for organizations striving to improve the most dominant driver of positive customer experiences: positive employee engagement. Continue reading Verint Launches Industry’s Most Modern, Flexible and Open Suite for Enterprise Workforce Optimization

Group Elite and Multiple Customers Switch to Verint as Their Global Solution Provider to Enhance Success

Verint® announced that Group Elite Communications—a leading professional services organization dedicated to the installation, support, consulting and sales of enterprise workforce optimization and other solutions in the Americas and EMEA regions—recently and strategically replaced its relationship with another WFO vendor to join the Verint partnership program and service the market with excellence. Continue reading Group Elite and Multiple Customers Switch to Verint as Their Global Solution Provider to Enhance Success