A new Verint study reveals only 10 percent of contact centre leaders believe telephony will have an impact on CX automation over the next 12 months while 53% indicated AI and 23% said digital channels will be the driving forces behind their CX automation efforts. Continue reading New Survey: AI Dominating Customer Engagement Automation Strategies
Tag Archives: Verint
Verint Named a Leader in IDC MarketScape Report for Worldwide Voice of the Customer Applications
Verint® was named a Leader in the recently published IDC MarketScape: Worldwide Voice of the Customer Applications 2023–2024 Vendor Assessment*. Continue reading Verint Named a Leader in IDC MarketScape Report for Worldwide Voice of the Customer Applications
Verint Secures $49 Million Contract to Increase CX Automation for Leading Healthcare Company
Verint® announced the booking of a contract valued at more than $49 million from a leading US healthcare company to increase CX automation in their customer operations. Continue reading Verint Secures $49 Million Contract to Increase CX Automation for Leading Healthcare Company
Verint Named Leader in 2023 Opus Research Conversational AI Evaluation
Verint® announced that its Intelligent Virtual Assistant (IVA)™ solution has received top scores and is positioned as the leader for product completeness, flexibility and strategic potential among 16 solution providers evaluated in the 2023 Conversational AI Intelliview: Decision Makers’ Guide to Enterprise Intelligent Assistants report by Opus Research.* Continue reading Verint Named Leader in 2023 Opus Research Conversational AI Evaluation
New Verint Research Highlights Retail Holiday Staffing Shortage
As retailers head into the ever-critical holiday shopping season, new research from Verint® highlights key customer engagement challenges and opportunities amidst a backdrop of labour shortages. Continue reading New Verint Research Highlights Retail Holiday Staffing Shortage
Verint Launches New Specialized Bot to Help Protect Sensitive Customer Data and Reduce Compliance Risk
Verint® announced the launch of the Verint Personal Identifiable Information (PII) Redaction Bot giving organizations a way to automate compliance, reduce risk, and protect their customers’ sensitive personal data such as credit card and social security numbers, dates of birth, etc. Continue reading Verint Launches New Specialized Bot to Help Protect Sensitive Customer Data and Reduce Compliance Risk