Talkdesk®, Inc. announced the launches of Talkdesk Travel Experience Cloud™ and Talkdesk Hospitality Experience Cloud™. These new customer experience (CX) solutions enable providers to deliver digital-first support powered by agentless artificial intelligence (AI). Continue reading Talkdesk launches Travel and Hospitality Experience Clouds
Monthly Archives: June 2025
Introducing Genesys Cloud AI Studio: Empowering Businesses with Responsible, Agentic AI for Transformational CX
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced Genesys Cloud™ AI Studio – the foundation organisations need to responsibly move to agentic AI-driven customer engagement. Genesys Cloud AI Studio is a centralised innovation hub designed for building, managing and scaling AI faster. Continue reading Introducing Genesys Cloud AI Studio: Empowering Businesses with Responsible, Agentic AI for Transformational CX
PepsiCo Leverages Salesforce’s Agentforce to Advance AI Agenda
PepsiCo announced plans to deploy Agentforce — the digital labour platform from Salesforce for bringing trusted, autonomous AI agents into the flow of work. Continue reading PepsiCo Leverages Salesforce’s Agentforce to Advance AI Agenda
Forrester Introduces The Total Experience Score: A New Metric For Measuring The Power Of A Unified Brand And Customer Experience
According to Forrester’s Global Total Experience Score Rankings, 2025, when companies align their brand promise with the experiences they deliver across both customer and non-customer segments, they are better positioned to win and serve customers — unlocking up to 3.5x revenue growth and significantly boosting customer loyalty. Continue reading Forrester Introduces The Total Experience Score: A New Metric For Measuring The Power Of A Unified Brand And Customer Experience
67% of Retailers Haven’t Digitized Customer Service for Mobile Phone Era, UJET Report Finds
UJET, a leading provider of AI-powered cloud contact centre solutions, released new research that shows mobile-friendly customer experiences (CX) (46%) now rank higher than AI-driven support (36%), empathetic human agent interactions (32%), and even shorter wait times (20%) in shaping consumer buying behaviour. Continue reading 67% of Retailers Haven’t Digitized Customer Service for Mobile Phone Era, UJET Report Finds
AI anxiety risks customer experience talent drain, report warns
The integration of AI into customer experience operations is causing anxiety among employees and pushing them to leave their roles, according to new research from ArvatoConnect. Continue reading AI anxiety risks customer experience talent drain, report warns