During IBM Think, Hyundai Card Commercial, financial services subsidiaries of Hyundai and Kia Motors, announced they are working with IBM to advance their use of cloud-based AI and blockchain technology with the aim of improving the customer experience and expanding their financial services business globally. Continue reading Hyundai Card improves customer satisfaction using IBM Watson AI chatbot
All posts by Sam Heggie-Collins
Sharpen Technologies Offers Logic and Action Bots to Modernize Omni-channel Workflows
Sharpen Technologies, developers of the agent-first omni-channel cloud contact centre platform, has launched Logic and Action bots that transform traditional interactive voice response systems into omni-channel workflows. Continue reading Sharpen Technologies Offers Logic and Action Bots to Modernize Omni-channel Workflows
CHRISTUS Health Partners With Avaya to Enhance Patient Experiences
Avaya, a leading provider of communications solutions for the healthcare industry announced that CHRISTUS Health has implemented Avaya IX Contact Center solutions to help digitally transform their business and provide enhanced patient experiences. Continue reading CHRISTUS Health Partners With Avaya to Enhance Patient Experiences
Telax selects Passage AI as Dev Partner for AI-enhanced Features
Telax, a leading Cloud Contact Center software provider, has announced that it has selected Passage AI as its development partner, in the creation of features that leverage artificial intelligence (AI) for enhanced automation. Continue reading Telax selects Passage AI as Dev Partner for AI-enhanced Features
Lexalytics® announces Text Analytics Suite availability for any computing environment
Lexalytics®, the leader in “words-first” machine learning and artificial intelligence, announced that its entire text analytics and natural language processing (NLP) product suite is available for deployment in any computing environment—on-premises; private, public or hybrid cloud; or individual workstation. Continue reading Lexalytics® announces Text Analytics Suite availability for any computing environment
For Third Consecutive Year NICE Named a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management
NICE announced that Gartner Inc. has positioned NICE as a Leader in the Magic Quadrant for Workforce Engagement Management1, published February 12. NICE has been recognized as a Leader in this report for the third consecutive year. To access a complimentary copy of the report, please click here. Continue reading For Third Consecutive Year NICE Named a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management