CLX Communications AB, a global leader in cloud communications for mobile customer engagement announced the launch of a new corporate brand identity with a shared name and visual identity for all business units. Products that were previously marketed under the CLX, Symsoft, Sinch, and Vehicle brands are now integrated into a unified offering. Continue reading CLX Communications unifies its business under a shared identity and rebrands as Sinch
All posts by Sam Heggie-Collins
UBank Partners With FaceMe to Launch World’s First ‘Digital Human’ Home Loan Application Assistant
UBank has announced customers will soon have access to the world’s first digital home loan application assistant, powered by artificial intelligence (AI). Mia, short for My Interactive Agent, will begin taking customer questions in late February 2019, and aims to create a smarter, simpler home loan application experience. Continue reading UBank Partners With FaceMe to Launch World’s First ‘Digital Human’ Home Loan Application Assistant
Directors’ Club United Kingdom Announce The Finalists For 2019 UK National Innovation Awards
Directors’ Club United Kingdom, the UK’s fastest growing members club for business leaders, is delighted to announce the finalists for the 2019 UK National Innovation Awards. Continue reading Directors’ Club United Kingdom Announce The Finalists For 2019 UK National Innovation Awards
Chatbot reduces customer calls on bin collections by 25 per cent
An online chatbot has helped reduce the number of telephone queries about bin collections by 25 per cent, freeing up busy customer service staff at a local authority to focus on complex calls from residents. The artificial intelligence (AI) bot was launched by Redbridge Council in December 2018 to answer frequently asked questions about changes to Christmas and New Year waste and recycling collections. Continue reading Chatbot reduces customer calls on bin collections by 25 per cent
CallTrackingMetrics Unveils Microsoft Dynamics 365 Integration to Optimize Campaign Performance
CallTrackingMetrics, the world’s only call tracking and contact centre solution, announces a powerful new integration with Microsoft Dynamics 365. Supporting the more than 60% of businesses around the world using Dynamics 365, this direct integration will enable organizations to capture rich call attribution data and document their essential touchpoints with customers. Continue reading CallTrackingMetrics Unveils Microsoft Dynamics 365 Integration to Optimize Campaign Performance
Bright Pattern Selected by IT-Communications to Drive Digital Transformation with Top AI Solution
IT-Communications, a BPO provider with a number of locations throughout Japan, has selected Bright Pattern Contact Center software to fuel the digital transformation of its clients’ customer relationships. Communication Business Avenue, Inc was selected as an implementation partner on the project. Continue reading Bright Pattern Selected by IT-Communications to Drive Digital Transformation with Top AI Solution