President of the Republic of Madagascar, Hery Rajaonarumampianina, has inaugurated the new offices of leading global customer experience expert, Webhelp. Webhelp launched itself in Madagascar in April 2013. Since that time the business has grown rapidly from 60 colleagues to more than 300 today and serves 12 clients in the telecommunications, e-commerce and travel industries. Continue reading New Webhelp Site Opened By Madagascar’s President
All posts by Sam Heggie-Collins
Genesys Unveils Expanded Customer Experience Product Offerings, Demonstrates Enhanced Usability Features at Enterprise Connect 2017
At the Enterprise Connect 2017 trade show, Genesys® is unveiling its expanded and re-branded Genesys Customer Experience Platform (booth #1906). The company will demonstrate three complementary product offerings—PureEngage, PureConnect, and PureCloud by Genesys— each targeted at different buyers and market segments. All offerings showcase new usability features that benefit both business users and contact centre agents. Continue reading Genesys Unveils Expanded Customer Experience Product Offerings, Demonstrates Enhanced Usability Features at Enterprise Connect 2017
Pega deepens its AI capabilities in Pega Sales Automation to help businesses accelerate sales cycles and win more deals
Pegasystems announced enhanced artificial intelligence (AI) capabilities in Pega® Sales Automation that enable businesses to accelerate sales cycles and win more deals. Pega makes sales organizations more efficient and effective with an advanced AI engine that more accurately forecasts sales win probability and suggests the next-best actions and content that will boost those odds at every stage of the deal. Continue reading Pega deepens its AI capabilities in Pega Sales Automation to help businesses accelerate sales cycles and win more deals
Enghouse Interactive’s TouchPoint Attendant is One of the First Attendant Consoles to Market with Skype for Business Online
At Enterprise Connect 2017, Enghouse Interactive announces its TouchPoint Attendant for Microsoft Skype for Business Online is generally available. TouchPoint Attendant is an operator console solution that natively integrates into Microsoft’s Skype for Business. This is one of the first consoles to market with support for Skype for Business Online and Office 365. Continue reading Enghouse Interactive’s TouchPoint Attendant is One of the First Attendant Consoles to Market with Skype for Business Online
Confirmit Delivers Unprecedented Insights through Text Analytics Innovation
PRESS RELEASE: Confirmit has launched the latest evolution of its software suite which makes it easier than ever for organisations to drill down to insights within unstructured feedback using ground-breaking text analytics techniques. Continue reading Confirmit Delivers Unprecedented Insights through Text Analytics Innovation
Voxbone Announces Strategic Partnership with CafeX to Extend Reach of Chime™ Product
CafeX launched its video conferencing solution, CafeX Chime™, at Enterprise Connect 2016 and went on to win awards for its innovative approach to making enterprise collaboration simpler and less expensive. To continue to push the capabilities and reach of Chime, CafeX is announcing a partnership with Voxbone at Enterprise Connect 2017. Continue reading Voxbone Announces Strategic Partnership with CafeX to Extend Reach of Chime™ Product