Pindrop, the pioneer in voice security and authentication announced that it will be integrating and making available its fraud detection capability with Amazon Connect. Amazon Connect customers will be able to get an added layer of security for their contact centre by using Pindrop’s simple, self-service integration.
Pindrop is among the first AWS Partner Network (APN) Partners to support the new Amazon Connect offering.
Pindrop’s native integration with Amazon Connect will enable customers to establish risk scores for their incoming callers. The risk score will integrate seamlessly into the Amazon Connect engine allowing customers to intelligently route risky calls to contact centre fraud specialists.
“We are excited to become part of the APN and be one of the first technology providers to support Amazon Connect. Today more than half our customers are Fortune 500 companies, but working closely with AWS allows us to deliver our risk assessment technology to companies of all sizes,” said Vijay Balasubramaniyan, CEO and co-founder of Pindrop. “As we move beyond the initial implementation, we look forward to exploring additional capabilities we can provide Amazon Connect customers beyond risk intelligence.”
Pindrop’s growth among enterprise contact centres is driven by its success in mitigating its customers’ exposure to rapidly-expanding fraud. According to Pindrop, contact centre fraud is up more than 100% year-over-year as companies are investing more heavily in physical and online security.
Amazon Connect makes it easy to set up and manage a customer contact centre in minutes so companies of all sizes can provide reliable customer engagement at any scale. Currently, half of Pindrop’s customers are in the Fortune 500 and Pindrop’s solutions are use used by eight of the top 10 US banks alongside two of top five insurance carriers. In the past 12 months, Pindrop saw substantial growth in the retail, healthcare, e-commerce and government sectors as it expands beyond its existing vertical base.