SurveyMonkey, a leading global survey software company, announced that it has entered into an agreement to acquire Usabilla, a leading global Voice of Customer (VoC) technology provider. Continue reading SurveyMonkey to Acquire Usabilla to Expand Enterprise Suite of Customer Feedback Solutions
Category Archives: Acquisitions & Mergers
Spredfast + Lithium Join Forces as “Khoros” to Offer the Industry’s Best Customer Engagement Platform
The combined company of Spredfast and Lithium announced its new name: Khoros, LLC. The coming together of Spredfast and Lithium as Khoros represents over 15 years of market leadership in marketing, care, and communities. Continue reading Spredfast + Lithium Join Forces as “Khoros” to Offer the Industry’s Best Customer Engagement Platform
GN Audio to acquire Altia Systems
GN Audio has signed an agreement to acquire Altia Systems Inc. (“Altia Systems”). Altia Systems, based in Cupertino, California (USA), is a leading innovative developer of premium video communications solutions utilizing digital multi-camera array technology. Continue reading GN Audio to acquire Altia Systems
Bertelsmann and Saham merge CRM outsourcing businesses to launch new firm and plan significant tech investment
- Rebranding of former Arvato CRM Solutions, Phone Group, Ecco Outsourcing and Pioneers Outsourcing into Majorel
- Global presence in 28 countries, leading market positions in Europe, Africa and the Middle East
- Several hundred million Euros to be invested in digital capabilities and expansion in key growth markets
- Bertelsmann’s UK-based customer services business Arvato CRM UK will continue to operate as a separate entity, in a strategic partnership with Majorel Continue reading Bertelsmann and Saham merge CRM outsourcing businesses to launch new firm and plan significant tech investment
Skyview Capital Completes the Acquisition of Select Customer Care Assets from Conduent Incorporated
As previously announced by Conduent, Skyview Capital, LLC (“Skyview”), a global private investment firm, announced that it has acquired select customer care assets from Conduent Incorporated and formed Continuum Global Solutions (“Continuum”) to serve as the single brand to house and operate the newly formed business. Terms of the acquisition were not disclosed. Continue reading Skyview Capital Completes the Acquisition of Select Customer Care Assets from Conduent Incorporated
Enghouse Systems Acquires ProOpti AB
Enghouse Systems Limited announced it has acquired ProOpti AB. Continue reading Enghouse Systems Acquires ProOpti AB