Customer contact technology specialist Sabio has announced that it has acquired Rapport, a specialist UK provider of SaaS customer experience analysis solutions for contact centres. The acquisition follows Lyceum Capital’s recent strategic investment in Sabio, and is part of an ongoing acquisition plan to drive double digit growth. Continue reading Sabio acquires Rapport
Category Archives: Acquisitions & Mergers
West Corporation Acquires Cloud Collaboration Practice from Vocus Group
West Corporation, a global provider of communication and network infrastructure services announced it has completed the acquisition of the cloud collaboration practice and assets from Vocus Group in Australia (“Vocus”) (ASX:VOC). Continue reading West Corporation Acquires Cloud Collaboration Practice from Vocus Group
8×8 Acquires Sameroom to Provide Companies with Interoperability across Disparate Team Collaboration Services
8×8 announced its acquisition of LeChat, Inc., the maker of Sameroom™, an interoperability platform that enables cross-team messaging and collaboration in the enterprise. The acquisition catapults 8×8 into an industry-unique position in the team collaboration market by providing interoperability between more than two dozen team collaboration clients as part of the 8×8 Communications Cloud™ (see related press release). Continue reading 8×8 Acquires Sameroom to Provide Companies with Interoperability across Disparate Team Collaboration Services
Avaya Enters into Asset Purchase Agreement with Extreme Networks for the Sale of Avaya’s Networking Business
PRESS RELEASE: Avaya announced it has entered into an asset purchase agreement with Extreme Networks, Inc. (Nasdaq: EXTR) (“Extreme”) under which Extreme will serve as the primary bidder in a section 363 sale under the Bankruptcy Code to acquire Avaya’s Networking business for a transaction value of approximately $100 million, subject to adjustments. Continue reading Avaya Enters into Asset Purchase Agreement with Extreme Networks for the Sale of Avaya’s Networking Business
Direct Response combines delivery and technology expertise to form The Yonder Digital Group
Today, Direct Response unveils its new identity: The Yonder Digital Group, the result of acquisitions of CallScripter, Ansaback and GoResponse. The Group leverages the acquired companies’ extensive experience in customer experience delivery and technological innovation to service clients across a range of industries with its omni-channel, multi-modal service rooted in expert analysis of customer behaviour. Continue reading Direct Response combines delivery and technology expertise to form The Yonder Digital Group
Genesys Acquires Silver Lining Solutions to Enrich Workforce Optimisation Product Offering
Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has completed the acquisition of privately held Silver Lining Solutions Ltd., a provider of industry-leading employee performance optimisation software and Genesys OEM partner. Continue reading Genesys Acquires Silver Lining Solutions to Enrich Workforce Optimisation Product Offering