Qlik announced it has acquired the CrunchBot AI-powered analytics bot along with Crunch Data Inc.’s experienced team of AI and solution development professionals. Now users can interact with and understand their data using natural language through Qlik Sense and within leading collaboration tools such as Slack, Skype, Salesforce Chat and Microsoft Teams. Continue reading Qlik Acquires CrunchBot and Crunch Data to Augment Conversational Analytics Capabilities →

SAP announced that it has completed its previously announced acquisition of Qualtrics International Inc. Continue reading SAP Completes Acquisition of Qualtrics →

Digital customer engagement company Urban Airship announced that it has acquired Accengage, continental Europe’s largest provider of mobile CRM and push notifications. Together Urban Airship and Accengage now form the world’s largest mobile customer engagement company, with rapidly growing solutions for apps, websites, SMS, email, mobile wallets and other channels. Continue reading Urban Airship Acquires Accengage →

Fusion BPO Services, a global business process and customer engagement service leader has completed the acquisition of Ameridial Inc. – a US-based a leading contact centre outsourcer. Effective January 2019, the Ameridial team will join the Fusion BPO family and operate as a wholly owned subsidiary. Continue reading Fusion BPO Expands Client Portfolio And Capabilities With Acquisition Of Ameridial Inc. →

Comdata, international leader in Customer Interaction & Process Management (CIPM), announced the completion of its acquisition of CCA International (CCAI), one of the top players in France in customer experience outsourcing with revenues of €164m. Continue reading Comdata completes the acquisition of CCA International →

iovox, a global provider of inbound and outbound call tracking solutions, announced the acquisition of France-based provider, WannaSpeak. Continue reading iovox Strengthens International Call Tracking Leadership with Acquisition of WannaSpeak →