Marchex, a leading provider of call analytics that drive, measure, and convert callers into customers announced the acquisition of Callcap, a leading call monitoring and analytics company, for total consideration of $35 million in a combination of cash and stock. Continue reading Marchex Acquires Callcap, A Leading Call Monitoring Company →

ConvergeOne, a leading global IT and managed services provider of collaboration and technology solutions announced that it has entered into a definitive agreement to be acquired by affiliates of CVC Fund VII (“CVC”) in an all-cash transaction valued at approximately $1.8 billion. Continue reading ConvergeOne Agrees to be Acquired by CVC Fund VII for $1.8 Billion →

SAP SE and Qualtrics International Inc. (Qualtrics) announced they have entered into a definitive agreement under which SAP SE intends to acquire Qualtrics, the global pioneer of the experience management (XM) software category that enables organizations to thrive in today’s experience economy. Continue reading SAP to Acquire Qualtrics, Sees Experience Management as the Future of Business →

Marchex, a leading provider of call analytics that drive, measure, and convert callers into customers announced the acquisition of Telmetrics, an enterprise call and text tracking and analytics company, for consideration of up to $13.1 million in cash. Continue reading Marchex Acquires Telmetrics →

AGC Networks and Black Box Corporation announced that they have entered into a definitive merger agreement under which AGC Singapore would acquire all the outstanding shares of Black Box for $1.08 per share in cash, subject to customary closing conditions and regulatory approvals. Continue reading AGC Networks to Acquire Black Box, Creating a Significant Global Technology Solutions Provider →

KKR backed Webhelp announces the acquisition of OEE Consulting and its merger with gobeyond to create an industry leading customer experience (CX) transformation services business with global reach. Continue reading Gobeyond merges with OEE consulting creating a customer experience leader →