Sykes Enterprises, Incorporated (“SYKES”), a leading provider of multichannel demand generation and global customer engagement services, announced it has entered into a definitive agreement to acquire Symphony Ventures Limited, or “Symphony”, the leading global pure-play and best-of-breed provider of RPA services. Continue reading Sykes Acquires Pure-Play & Best-of-Breed RPA Service Provider Symphony Ventures →

LivePerson, a leading provider of conversational commerce solutions announced the acquisition of AdvantageTec, a leading provider of texting solutions for service departments of automotive dealerships. The addition of AdvantageTec to Contact At Once!, LivePerson’s automotive company, helps enable conversational commerce across the entire dealership, including variable and fixed operations. Continue reading LivePerson Acquires AdvantageTec, Adding Service Department Messaging Platform to its Automotive Company, Contact At Once! →

National law firm Ashfords LLP has advised leading venture capital funds Notion Capital, Eden Ventures and BGF Ventures on the $350m sale of cloud service company NewVoiceMedia (NVM) to New York Stock Exchange-listed Vonage. Continue reading Ashfords LLP advise leading VC investors on $350m sale of NewVoiceMedia to Vonage →

Twilio and SendGrid announced that they have entered into a definitive agreement for Twilio to acquire SendGrid in an all-stock transaction valued at approximately $2 billion. At the exchange ratio of 0.485 shares of Twilio Class A common stock per share of SendGrid common stock, this price equates to approximately $36.92 per share based on today’s closing prices. The transaction is expected to close in the first half of 2019. Continue reading Twilio to Acquire SendGrid, the Leading Email API Platform →

West Corporation, a global leader in technology-enabled services, announced it has acquired ZFERRAL, d.b.a. Ambassador, a cloud-based relationship marketing platform. Continue reading West Corporation Acquires Ambassador →

West Corporation, a global leader in technology-enabled services, announced it has completed the previously announced acquisition of INXPO, Inc. (“INXPO”), a provider of feature-rich webcasting and online events for the enterprise. INXPO specializes in delivering interactive webcasts and online events to global audiences of any size to any device. Continue reading West Corporation Closes Acquisition of INXPO →