Forrester announced that it has acquired FeedbackNow, a maker of physical buttons and monitoring software that companies deploy to measure, analyze, and improve customer experience. Forrester also acquired GlimpzIt, an artificial intelligence and machine-learning provider based in San Francisco. Continue reading Forrester Acquires FeedbackNow and GlimpzIt →

ESW Capital announced that it has acquired ResponseTek, the leader in enterprise customer experience management (CEM) software solutions. World market leaders in finance, telecommunications and retail – including 40 leading telcos and Bloomberg’s top ranked bank – trust ResponseTek to drive millions of customer interactions every week. Continue reading ESW Capital Announces Acquisition of ResponseTek →

IMImobile PLC., a global cloud communications software and solutions provider, is pleased to announce it has completed the acquisition of Impact Mobile Inc., Canada’s leading provider of end-to-end mobile engagement solutions from Dealnet Capital Corporation. Continue reading IMImobile expands digital customer engagement strategy in North America with completion of Impact Mobile acquisition →

West Corporation, a global leader in technology-enabled services, announced it has entered into an agreement to acquire Seattle-based Flowroute, a leading software-centric service provider that supplies communication services and technology for cloud-based products. Continue reading West Corporation to Acquire Flowroute →

Plantronics announced that it has completed its acquisition of Polycom. The acquisition of Polycom will accelerate and expand Plantronics’ vision and enable it to deliver the broadest portfolio of end points in the Unified Communications and Collaboration (UCC) ecosystem. Continue reading Plantronics Completes Acquisition of Polycom →

Convergys, a global leader in customer experience outsourcing announced that it has entered into a definitive agreement under which SYNNEX Corporation, a leading business process services company, will acquire Convergys in a cash and stock transaction with an enterprise value of approximately $2.8 billion, including approximately $170 million of Convergys outstanding net debt. Continue reading Convergys to be Acquired by SYNNEX Corporation for $2.8 Billion in Cash and Stock →