InMoment, the leading cloud-based customer experience (CX) intelligence platform, has announced a significant expansion into Australia and New Zealand, with the acquisition of leading boutique customer experience agency, brandXP and appointment of a local team of CX experts. Continue reading InMoment Accelerates APAC Expansion with Key Acquisition →

Global leading BPO and customer experience company Webhelp has confirmed the acquisition of the majority of the share capital of top multilingual nearshore firm Runway BPO has been completed. Continue reading Webhelp reinforces its best-in-class nearshore portfolio →

8×8 announced the acquisition of MarianaIQ (MIQ), a high-growth Silicon Valley startup, as part of the strategic investments it has been making in AI and Machine Learning. MIQ brings deep learning capabilities to the newly announced X Series to transform both employee and customer experience. Continue reading 8×8 Acquires MarianaIQ to Strengthen AI Capabilities for Enterprise Communications →

Synchronoss Technologies, a global leader and innovator of cloud, messaging, digital and IoT products and platforms announced it has signed an agreement to acquire Dixons Carphone plc’s honeybee software business, a leading provider of digital solutions targeted at optimizing the customer experience. Continue reading Synchronoss Technologies Signs Agreement to Acquire honeybee →

ServiceNow announced it has agreed to acquire Silicon Valley‑based Parlo, an artificial intelligence (AI) and natural language understanding (NLU) workforce solution, in an all cash transaction expected to close this month. Continue reading ServiceNow Acquires Parlo, AI Workforce Solution →

Cloud telecommunications solutions provider Firstcom Europe today announces acquisition of UK based Difference Corporation Ltd in a strategic move to accelerate the firm’s growth across Europe. Continue reading Firstcom Europe continues to expand with the acquisition of Difference Corporation →