Pegasystems, the software company that crushes business complexity, announced the acquisition of Everflow, an innovative process mining software company based in Brazil. Everflow’s highly intuitive software will enable Pega clients to uncover and fix hidden process inefficiencies that often bog down organizational operations. Continue reading Pega Acquires Everflow to Add Intuitive Process Mining to the Industry’s Most Complete Hyperautomation Solution →

CleverTap, the world’s No.1 retention cloud, announced it has signed definitive agreements to fully acquire San Francisco based Leanplum, a leading multi-channel customer engagement platform, for an undisclosed amount. Continue reading CleverTap Acquires Leanplum →

UserZoom, the pioneer of the Digital User Experience (UX) Insights category, announced the acquisition of Testapic, the leading UX insights company in France. This enables UserZoom to empower more teams across the globe with the high-quality user insights they need to build exceptional digital experiences. Continue reading UserZoom acquires Testapic to meet accelerating demand for revenue-driving user experience insights across Europe →

Smarsh, the industry leader in enabling organizations to easily manage risk and uncover the value within their communications data, announced that they have entered into an agreement to acquire TeleMessage, a global leader in mobile messaging and voice capture and archiving. Continue reading Smarsh to Acquire TeleMessage →

Zoom Video Communications, Inc. announced it has entered into a definitive agreement to acquire Solvvy, a leading conversational AI and automation platform for customer support. Together, Zoom and Solvvy will offer elevated customer service experiences to a global enterprise base and work quickly to capitalize on new opportunities in contact centre and customer support. Continue reading Zoom Drives Contact Centre Expansion with Acquisition of Solvvy →

Babble, a leading UK technology company transforming how ambitious businesses use next generation business tools, has today announced the acquisition of Stockport and Ellesmere Port-based IT and telecoms solution provider, Active. Continue reading Babble strengthens North-West presence with Active acquisition →