HP Inc, announced a definitive agreement to acquire Poly, a leading global provider of workplace collaboration solutions, in an all-cash transaction for $40 per share, implying a total enterprise value of $3.3 billion, inclusive of Poly’s net debt. Continue reading HP to Acquire Poly →

Danish customer support innovator Dixa has today announced the acquisitions of analytics leader Miuros, and automation pioneer Solvemate. Driven by a need amongst service teams to connect to customers with intelligence, empathy, and the right information, the double acquisition is valued at $43 million and strengthens Dixa’s long-term vision to set a new standard in experience and data-driven conversational customer service, giving brands the toolkit they need to utilize data on a new scale for automation, measurement and analytics. Continue reading Dixa leverages $43 million double acquisition of CX intelligence and automation pioneers, Solvemate and Miuros, to deliver high-value customer experiences at scale →

Pragma has completed the acquisition of Techland, a leading value-added distributor and Platinum Partner of Ribbon’s UC enablement technology solutions and formed ‘EnableX Group’. EnableX focuses on enabling the reseller channel with technology propositions that deliver growth across their three brands: Pragma, Candio and Techland. Continue reading Pragma Group expands with the acquisition of Techland and forms EnableX Group to continue to drive channel growth →

net2phone, a leading communications-as-a-service provider and subsidiary of IDT Corporation, announced that it has acquired Integra CCS, a contact-centre-as-a-service (CCaaS) provider operating in the Americas and Europe. Continue reading net2phone Acquires Integra, an Omnichannel CCaaS Platform →

Gideon Taylor Consulting, LLC and IntraSee, Inc. announced that Gideon Taylor has acquired IntraSee, an enterprise UX and conversational AI pioneer. The acquisition includes Ida Artificial Intelligence, Inc. and its powerful AI-driven digital assistant for the enterprise, Ida. Continue reading Gideon Taylor Acquires IntraSee, Aims to Open Enterprise Systems to Casual Users with Conversational AI →

Microsoft Corp announced the completion of its acquisition of Nuance, a leader in conversational AI and ambient intelligence across industries including healthcare, financial services, retail and telecommunications. Continue reading Microsoft completes acquisition of Nuance, ushering in new era of outcomes-based AI →