Mastercard has completed its acquisition of Dynamic Yield from McDonald’s. Dynamic Yield—a state-of-the-art personalization platform and decision engine company—strengthens Mastercard’s suite of consumer engagement and loyalty services that help brands deliver more effective and trusted customer experiences across channels. Continue reading Mastercard Strengthens Consumer Engagement Services With Close of Dynamic Yield Acquisition →

Gupshup, a global leader in conversational engagement, announced the acquisition of Active.Ai, the leading Conversational AI platform used by banks and Fintech firms. The acquisition strengthens Gupshup’s customer experience (CX) solutions for BFSI customers. Continue reading Gupshup acquires Active.Ai →

ubisend, a leader in conversational AI solutions for business, announced it has been acquired by Soprano Design, a global leader in CPaaS and communications technology headquartered in Sydney, Australia. Continue reading Soprano Design Acquires AI, Chatbot, and RPA Platform ubisend →

IgniteTech™, the company “Where Software Goes to Live™,” announced that a definitive agreement has been signed by all parties for the acquisition of certain assets of BryterCX, a provider of end-to-end customer journey solutions that take customer experience (CX) to the next level. Continue reading IgniteTech Expands CX Software Portfolio With Acquisition of BryterCX Assets →

HP Inc, announced a definitive agreement to acquire Poly, a leading global provider of workplace collaboration solutions, in an all-cash transaction for $40 per share, implying a total enterprise value of $3.3 billion, inclusive of Poly’s net debt. Continue reading HP to Acquire Poly →

Danish customer support innovator Dixa has today announced the acquisitions of analytics leader Miuros, and automation pioneer Solvemate. Driven by a need amongst service teams to connect to customers with intelligence, empathy, and the right information, the double acquisition is valued at $43 million and strengthens Dixa’s long-term vision to set a new standard in experience and data-driven conversational customer service, giving brands the toolkit they need to utilize data on a new scale for automation, measurement and analytics. Continue reading Dixa leverages $43 million double acquisition of CX intelligence and automation pioneers, Solvemate and Miuros, to deliver high-value customer experiences at scale →