Press Ganey, a renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, announced its plans to acquire Forsta, an industry-leading global provider of customer experience and market research technology. The transaction is expected to close in the first or second calendar quarter of 2022, and is subject to regulatory approvals and other customary closing conditions. Continue reading Press Ganey Announces Plans to Acquire Forsta →

Matrix Networks announced its recent acquisition of LANtelligence to create a new business venture enabling a powerful combination of modern business technology. Continue reading LANtelligence Becomes a Matrix Networks Company to Create a Connectivity First CX-Automation Powerhouse →

Gupshup, the global leader in conversational engagement, announced the acquisition of Knowlarity Communications. Knowlarity is a global leader in cloud communications, offering cloud telephony, contact centre automation, AI-powered voice assistants and speech analytics solutions to over 6,000 customers across 65 countries. Continue reading Gupshup Acquires AI-Powered Voice Leader, Knowlarity, Strengthens Conversational Engagement Portfolio →

Citrix Systems, Inc., announced that it has entered into a definitive agreement under which affiliates of Vista Equity Partners (“Vista”), a leading global investment firm focused exclusively on enterprise software, data and technology-enabled businesses, and Evergreen Coast Capital Corporation (“Evergreen”), an affiliate of Elliott Investment Management L.P. (“Elliott”), will acquire Citrix in an all-cash transaction valued at $16.5 billion, including the assumption of Citrix debt. Continue reading Citrix to Be Acquired by Affiliates of Vista Equity Partners and Evergreen Coast Capital for $16.5 Billion →

Waterfield Technologies announces that it has acquired VoxGen, a UK-based leader in bot strategy and design, accelerating the growth of Waterfield Tech’s conversational AI practice. Continue reading Waterfield Technologies Acquires VoxGen, Strengthening Its Position as a Leader in Conversational AI and CX Technology and Services →

Medallia, the global leader in customer and employee experience, announced the signing of a definitive agreement to acquire Thunderhead, the leader in enterprise technology for real-time interaction management and journey orchestration. Continue reading Medallia to acquire Thunderhead, leader in every-channel journey orchestration →