Waterfield Technologies announces that it has acquired VoxGen, a UK-based leader in bot strategy and design, accelerating the growth of Waterfield Tech’s conversational AI practice. Continue reading Waterfield Technologies Acquires VoxGen, Strengthening Its Position as a Leader in Conversational AI and CX Technology and Services →

Medallia, the global leader in customer and employee experience, announced the signing of a definitive agreement to acquire Thunderhead, the leader in enterprise technology for real-time interaction management and journey orchestration. Continue reading Medallia to acquire Thunderhead, leader in every-channel journey orchestration →

8×8, a leading integrated cloud communications platform provider, announced the completion of the acquisition of Fuze, a leader in cloud-based communications for the enterprise, for approximately $250 million in stock and cash. Continue reading 8×8 Closes Acquisition Of Fuze →

Clarke Capital Partners has joined forces with Sitel Group®, one of the largest global providers of CX products and solutions, to drive the growth of Clearlink as a tech-enabled, omnichannel platform that empowers customers to make well-informed decisions around daily purchases. Continue reading Sitel Group® and Clarke Capital Partners Announce Partnership to Drive Growth of Clearlink →

Playvox, the leading provider of workforce engagement management solutions for the digital-first and CRM-centric contact centre, announced it has acquired Prodsight, a SaaS provider of AI-driven customer interaction analytics. Continue reading Playvox Introduces Customer AI with the Acquisition of Prodsight →

Destiny, the European provider of secure cloud and business communication solutions for SMEs, announces the acquisition of the leading Swedish analytics and reporting company Meridix. Continue reading European cloud communications and UCaaS provider Destiny acquires Meridix and takes leadership position in communication analytics →