LivePerson, a global leader in conversational AI, announced the acquisition of German conversational AI company e-bot7. The strategic acquisition propels LivePerson’s self-service capabilities — empowering brands of all sizes to quickly launch AI-powered messaging experiences — as well as its continued growth across Europe. Continue reading LivePerson acquires e-bot7 to make self-serve, quick-launch conversational AI more accessible →

ADEC Innovations, recognised global leader in designing, developing, and delivering solutions and services in critical areas of sustainable development, announced that it has acquired ARI Services Europe Ltd. (ARISE Europe). Continue reading ADEC Innovations Acquires ARISE Europe →

IFS, the global cloud enterprise applications company, announces that it has acquired Customerville. Design-Driven Feedback™ technology provider, Customerville, is an award-winning feedback platform that elevates feedback and listening across the entire customer journey, blending technology, design, and behavioral science to emulate how people naturally share and respond to feedback. Continue reading IFS acquires Customerville →

LeadDesk is a European SaaS contact centre software vendor. The company is now expanding its service portfolio with the acquisition of the entire share capital of GetJenny Ltd – a Finnish company specialized in automating customer service with artificial intelligence and machine learning. Continue reading LeadDesk expands its portfolio with the acquisition of GetJenny →

ZoomInfo, a global leader in modern go-to-market software, data, and intelligence, announced it has agreed to acquire Chorus.ai, a leader in Conversation Intelligence with the industry’s most advanced technology. Continue reading ZoomInfo to Acquire Conversation Intelligence Leader Chorus.ai →

Webhelp, a leading global provider of customer experience (CX) and business solutions, has announced its intent to acquire OneLink, an innovator in digitally-enabled CX, BPO and technology services supporting tier one brands throughout the United States, Europe, and Latin America. Continue reading Global BPO Webhelp Acquires OneLink to Expand Operations in the Americas →