IFS, the global cloud enterprise applications company, announces that it has acquired Customerville. Design-Driven Feedback™ technology provider, Customerville, is an award-winning feedback platform that elevates feedback and listening across the entire customer journey, blending technology, design, and behavioral science to emulate how people naturally share and respond to feedback. Continue reading IFS acquires Customerville →

LeadDesk is a European SaaS contact centre software vendor. The company is now expanding its service portfolio with the acquisition of the entire share capital of GetJenny Ltd – a Finnish company specialized in automating customer service with artificial intelligence and machine learning. Continue reading LeadDesk expands its portfolio with the acquisition of GetJenny →

ZoomInfo, a global leader in modern go-to-market software, data, and intelligence, announced it has agreed to acquire Chorus.ai, a leader in Conversation Intelligence with the industry’s most advanced technology. Continue reading ZoomInfo to Acquire Conversation Intelligence Leader Chorus.ai →

Webhelp, a leading global provider of customer experience (CX) and business solutions, has announced its intent to acquire OneLink, an innovator in digitally-enabled CX, BPO and technology services supporting tier one brands throughout the United States, Europe, and Latin America. Continue reading Global BPO Webhelp Acquires OneLink to Expand Operations in the Americas →

CSG®, the leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary, announced the acquisition of Kitewheel, the leading provider for customer journey orchestration and analytics. Continue reading CSG Supercharges Customer Engagement Solutions with Acquisition of Kitewheel →

Cisco announced the completion of the acquisition of privately-held, U.S.-based Socio Labs, Inc. Socio is a modern event technology platform that manages the full lifecycle of multi-session, multi-track virtual, in-person and hybrid conferences – from registration to post-event analytics. Continue reading Cisco Completes Acquisition of Socio Labs →