CSG®, the leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary, announced the acquisition of Kitewheel, the leading provider for customer journey orchestration and analytics. Continue reading CSG Supercharges Customer Engagement Solutions with Acquisition of Kitewheel →

Cisco announced the completion of the acquisition of privately-held, U.S.-based Socio Labs, Inc. Socio is a modern event technology platform that manages the full lifecycle of multi-session, multi-track virtual, in-person and hybrid conferences – from registration to post-event analytics. Continue reading Cisco Completes Acquisition of Socio Labs →

15Five, the leading human-centered performance management platform, announces the successful acquisition of employee engagement software provider, Emplify, for 50 million dollars. Continue reading 15Five Acquires Emplify for $50 Million →

Enghouse Systems Limited announced it has acquired Momindum SAS, a SaaS enterprise video software company. Continue reading Enghouse Systems Acquires Momindum SAS →

Destiny’s ambition of becoming the leading European, SME-focused, secure cloud communication provider is surging forward. The Belgian secure cloud communication provider signed two strategic acquisitions that instantly launches Destiny to the top position in the European UCaaS market. Continue reading Destiny becomes Europe’s largest UCaaS platform provider thanks to Telepo and Soluno strategic acquisitions →

Exotel, Asia’s largest cloud communication platform, and Ameyo, Asia’s largest contact centre platform, announced a merger. The merger creates the largest customer engagement cloud platform in the emerging markets, with a presence in 60 countries and an ARR of 40 million USD. Continue reading Exotel And Ameyo announce merger →