Enghouse Systems Limited announced it has acquired Altitude Software which is based in Lisbon, Portugal. Continue reading Enghouse Systems Acquires Altitude Software →

Confirmit, a leading provider of solutions that enable Market Research, Customer Experience and Employee Engagement teams to turn insights into stories that fuel action, announced its intention to merge with FocusVision, a leading provider of customer insights technology. Continue reading Confirmit Announces Intention to Merge with FocusVision →

Hootsuite announced its acquisition of Sparkcentral, a leading SaaS provider enabling the future of digital customer engagement through 1:1 conversational messaging channels including Instagram, Facebook Messenger, Twitter, WhatsApp, WeChat, SMS, and Chat. Continue reading Hootsuite Acquires Leading Digital Customer Engagement Platform, Sparkcentral →

Pegasystems, the software company that crushes business complexity, announced its acquisition of Qurious.io, Inc., a cloud-based real-time speech analytics solution powered by artificial intelligence (AI) for customer service teams. Terms of the deal are not being disclosed. Continue reading Pega Acquires Qurious.io for AI-Powered Speech Analytics →

Smart Communications, the only provider of a customer conversations management platform, announced it has entered into a binding agreement to acquire Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. Continue reading Smart Communications Enters into Definitive Agreement to Acquire Assentis Technologies →

Khoros, a global leader in digital-first customer engagement software, announced that it has acquired enterprise customer experience (CX) analytics software maker Topbox and closed on an additional equity investment from existing Khoros investors, including leading global technology investment firm Vista Equity Partners (“Vista”), to help accelerate the Company’s momentum in the CX market. Continue reading Khoros Acquires CX Innovator Topbox and Closes Significant New Growth Investment from Vista Equity Partners →